Jacob Fehl
Huntersville,NC
Summary
Results-driven sales professional with a proven track record of building strong customer relationships and exceeding sales targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Channel Sales Representative
Sealed Air Inc.
09.2020 - Current
- Managing an $13.5M portfolio encompassing Bubble, Foam, and Mailer packaging solutions across 15 states. Increased sales by 15% ($2M) in 2023
- Successfully cold-called and qualified new leads, driving new business opportunities.
- Developed and maintained strong relationships with key distributors in the region, exceeding sales targets through consultative selling.
- Provided expert guidance to clients on product applications and best practices, resulting in increased customer satisfaction and retention.
- Empowered distribution sales teams by delivering impactful training sessions on sales techniques and product knowledge.
Customer Service Supervisor
Sealed Air Inc.
09.2019 - 09.2020
- Led and mentored a team of 15 Customer Service Representatives to deliver exceptional customer experiences
- Utilized global KPIs to drive continuous improvement in customer satisfaction and operational efficiency
- Oversaw strategic projects leveraging SAP, Dynamics, and C4C to enhance company profitability and streamline processes
- Provided comprehensive training and coaching to empower Customer Service Representatives to build strong relationships with key stakeholders.
- Coached employees through day-to-day work and complex problems.
Customer Service Lead
Sealed Air Inc.
10.2018 - 09.2019
- Collaborated effectively with outside sales teams to ensure seamless product understanding and integration for customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Leveraged expertise in order management to ensure efficient and accurate order fulfillment for all customer accounts.
- Responsibilities encompassed processing new orders, managing daily order flow, and generating accurate product quotes
- Demonstrated strong problem-solving skills by effectively navigating complex situations and resolving conflicting information.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Customer Service Representative
Sealed Air Inc.
01.2017 - 10.2018
- Handle all incoming communications dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Point of reference for Sales Teams and Customers regarding issues relating to order processes
- Process new orders; build relationships internally/externally working with strategic distribution partners and resolving issues in a timely and professional manner
- Build relationships with key customers
Manager / Sales Associate
Beef Jerky Outlet
01.2014 - 01.2017
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Managed schedules; trained employees; promoted business through social media platforms
- Oversaw daily sales and strived to meet sales goals in Concord NC and Raleigh NC
- Provided active, ongoing interaction and engagement with customers by promoting and educating customers about the varieties of jerky and other products.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Arts (B.A.) in Health Communications - Health Communication
University of North Carolina, Charlotte
Charlotte, NC12.2016
Skills
- Sales Expertise
- Account Management
- Customer Service Excellence
- Issue Resolution
- Staff Development and Trainings
- Public Speaking
- Critical Thinking
- C4C, BI, and SAP Experience
- Relationship Building
- Pipeline Management
- Territory Management
- Negotiation
Accomplishments
- Top Sales Performer Award 2021 -Sealed Air
- Associated Award 2016- Beef Jerky Outlet
Certification
Principals of Management Certificate, 2019
Awards
- Top Sales Performer Award 2021, Sealed Air, Recognized for consistently exceeding sales targets and driving revenue growth for key distributors
- Associated Award 2016, Beef Jerky Outlet, Honored for outstanding customer service and contributions to team success.
Timeline
Channel Sales Representative
Sealed Air Inc.
09.2020 - Current
Customer Service Supervisor
Sealed Air Inc.
09.2019 - 09.2020
Customer Service Lead
Sealed Air Inc.
10.2018 - 09.2019
Customer Service Representative
Sealed Air Inc.
01.2017 - 10.2018
Manager / Sales Associate
Beef Jerky Outlet
01.2014 - 01.2017
Bachelor of Arts (B.A.) in Health Communications - Health Communication
University of North Carolina, Charlotte
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