Jacob Fallows
Charlotte
Summary
Dynamic Parts Manager with a proven track record at Mazda of South Charlotte, enhancing inventory control and customer satisfaction. Spearheaded operational improvements, boosting efficiency and productivity. Skilled in POS systems and fostering vendor relations, adept at training teams for peak performance. Achieved significant enhancements in parts documentation and service quality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Parts Manager
Mazda of South Charlotte
03.2011 - Current
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops, and service departments for use in automotive repairs.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
- Provided timely, insightful and accurate reports to upper management.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Education
No Degree - Auto Body Repair.
Cpcc Community Collage
Huntersville, NCSkills
- POS systems operations
- Stock management
- Purchasing strategies
- Profit and loss tracking
- Parts documentation
- Improving customer satisfaction
- Inventory management
- Vendor relations
- Obsolescence control
- Reviewing deliveries
- Ordering parts
- Stock control
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 13 staff members in parts & shop.
Certification
Mazda management and product certified every quarter.
Hazmat certified every half year.
Timeline
Parts Manager
Mazda of South Charlotte
03.2011 - Current
No Degree - Auto Body Repair.
Cpcc Community Collage
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