Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Dudley

Gibsonville

Summary

Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Sherwin-Williams
04.2023 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved accounting, service and delivery concerns.
  • Efficiently closed and open the store multiple times a week.

Part Time Sales Associate

Sherwin-Williams
08.2021 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Fulfilled paint orders on a timely manner and correctly
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Eastern Guildford High School
Gibsonville, NC
06-2017

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Complaint handling
  • Price quotes
  • Customer retention
  • Relationship building

Timeline

Customer Service Specialist

Sherwin-Williams
04.2023 - Current

Part Time Sales Associate

Sherwin-Williams
08.2021 - 04.2023

High School Diploma -

Eastern Guildford High School

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Jacob Dudley