Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob DALVERNY

Bolivia

Summary

Dedicated Customer Service Representative with proven ability to resolve complaints and enhance customer satisfaction. Skilled in team collaboration and staff training, committed to creating a welcoming atmosphere.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

McDonald's
Bolivia
05.2025 - 05.2026
  • Provided exceptional service to customers in a fast-paced restaurant environment.
  • Handled customer inquiries and resolved complaints efficiently and courteously.
  • Operated cash register and processed transactions accurately during peak hours.
  • Collaborated with team members to maintain cleanliness and organization of dining areas.
  • Prepared food orders quickly while following safety and quality standards consistently.
  • Assisted in training new staff on customer service protocols and restaurant procedures.
  • Engaged with customers to create a welcoming atmosphere and enhance their experience.
  • Monitored inventory levels and restocked supplies as needed throughout the shift.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

West Brunswick Highschool
Shallotte, NC
06-2026

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Time management
  • Inventory management
  • Effective communication
  • Cash handling
  • Food safety compliance
  • Staff training
  • Quality control
  • Product knowledge
  • Microsoft outlook
  • Negotiation strategies
  • Positive and professional

Timeline

Customer Service Representative

McDonald's
05.2025 - 05.2026

High School Diploma -

West Brunswick Highschool
Jacob DALVERNY