Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Work Preference
Timeline
Generic
Jaclyn Mister

Jaclyn Mister

Spring Lake

Summary

Technically skilled professional with a strong background in administrative support. Proven ability to enhance operational efficiency and contribute to organizational growth. Committed to leveraging expertise to drive success and achieve shared objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Operations Audit Analyst, First Line of Defense

NEWREZ LLC (Remote)
Jacksonville
11.2020 - 05.2025
  • Generated monthly QA underwriting reports to identify errors in underwriters' processes.
    Compiled loan numbers for reviewed files, ensuring documentation accuracy.
    Updated spreadsheets to reflect changes from the rebuttal process.
    Submitted comprehensive findings to management for approval and further actions.
  • Researched and implemented best practices to improve audit results.
  • Provided guidance and training to junior staff members on auditing techniques.
  • Reviewed loans for compliance with policies and procedures of Loan Coordinators, Disclosure Specialists, and Closers.
    Communicated findings to management, facilitating timely corrections.
    Maintained tracking spreadsheet to document audit outcomes for managerial review.
    Produced performance reports to enhance file pass rates.
  • Conducted post-close audits of Final Alta Settlement Statement to verify fee changes.
    Reviewed final Alta Settlement Statement for discrepancies in fees after closing.
    Updated system with corrected fees and issued post-close CD within 30 days.
    Ensured compliance with guidelines by adhering to timely communication processes.
    Submitted files to management for second review when fees exceeded 10% tolerance threshold.
    Facilitated issuance of refunds for fees surpassing established limits post-closing.
  • Conducted training sessions for new team members on CD Review tasks and resource navigation.
    Ensured accuracy of Final Closing Disclosures by reviewing closing files thoroughly.
    Communicated audit findings to management to facilitate weekly review meetings and decrease refunds.
    Facilitated assignment of error responsibility during audits, enhancing coaching opportunities for team improvement.
  • Supported management in evaluating TRID/QA findings, confirming legitimacy or challenging inaccuracies with comprehensive evidence
  • Facilitated acquisition of accurate mailing addresses for borrowers through Encompass, ensuring timely dispatch of documents and checks to clients via mailroom
  • Coordinating updates with staff on progress of loans in current pipeline.
  • Developed comprehensive procedure guide for CD review process to enhance team efficiency.
    Established note section addressing common inquiries and information retrieval for clarity.
    Participated in monthly continuing education trainings to maintain up-to-date documentation.

Disclosure Specialist

NEWREZ LLC (Remote)
Jacksonville
03.2021 - 12.2021
  • Developed comprehensive procedural guides for team members to manage all disclosure types, including Pre-Respa Packages and Initial Disclosures.
    Compiled a valid COC list detailing common request reasons to facilitate timely processing of requests.
  • Engage with newer team members to mentor and assess DS process, providing guidance on proper file management techniques
  • Collaborate with Disclosure team to clear files in UBS system for initial and closing document signatures
  • Inspecting files for inaccuracies, such as misidentified tax authority, and amending fees to accurately reflect on disclosures provided to clients.
  • Streamlining file distribution to appropriate departments for timely reconciliation
  • Classifying documents
  • Categorization of documents
  • Supported managerial efforts to keep team engaged with tasks and uphold workflow within manageable pace consistent with company standards
  • Continuing education to learn latest updates in encompass and other programming utilized in disclosure department.
  • Utilized Encompass for client file management, ensuring updates remain current during loan progression
  • Managing communication with staff about status of loans in current pipeline
  • Aiding Managers with time-sensitive files as needed.

Post Close Coordinator II

NEWREZ LLC (Remote)
Denver
11.2020 - 03.2021
  • Support management in executing special projects.
  • Collaborate with Post Closing team to eliminate files in UBS system.
  • Auditing files for errors and escalating discrepancies to relevant departments for prompt reconciliation
  • Classifying files for retrieval
  • Categorization of documents
  • Supported managers in guiding team progress and sustaining manageable workflow levels per company guidelines
  • Streamlined ticket clearing in JIRA for improved task tracking.
    Allocated files to Post Closers, facilitating prompt processing.
    Maintained an updated working queue to support project timelines.
  • Acquire missing documents from title companies to complete files for boarding to CENLAR.
  • Provide required documents to CENLAR

Office Manager/Service Writer

EAGLE TIRE AND AUTOMOTIVE
Huntingtown
03.2020 - 11.2020
  • Executed daily paperwork reconciliation encompassing credit card settlements and deposits.
  • Schedule coordination for store.
  • Executed reconciliation of vendor invoices for precise billing and refunds.
    Conducted vendor searches to satisfy supply demands, ensuring adequate inventory for daily functions.
    Maintained proper stock levels to promote efficient workflow and operational continuity.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
  • Provided job estimates by conducting research and contacting vendors.
  • Responded to customer inquiries by listening attentively to questions and concerns.
    Informed clients about products, services, and current offers to promote engagement.
    Managed scheduling of appointments while overseeing order intake and service updates.
    Reviewed and corrected outdated customer account information regularly.
    Handled complaints professionally, achieving satisfactory resolutions for customers.
    Maintained detailed records of customer interactions and transactions.
    Provided exemplary service to customers in-person and via telephone channels.
  • Communicated with vendors to order parts for repairs, tires, or warranty replacements.
  • Maintained filing system for records, correspondence and other documents.
  • Maintained confidential records relating to personnel matters.
  • Processed payroll accurately ensuring all employees were paid on time.

Office Manager/Service Writer

ATG Enterprises, Inc dba Granados Automotive
Owings
11.2015 - 02.2020
  • Ensured accurate reconciliation of daily paperwork for three stores, including credit card settlements and deposits.
    Monitored paid outs and invoicing processes to guarantee proper billing.
    Maintained organized record management to facilitate operational efficiency.
  • Facilitate comprehensive calendar management across entire company.
  • Created invoices monthly for commercial clients, ensuring prompt payment for repair services.
    Administer payment processing through posting received checks or credit card payments to commercial accounts for timely balance adjustments.
  • Achieved cost savings through timely reconciliation of vendor invoices and accurate credit application.
    Maintained robust vendor relationships to facilitate smooth operations.
    Executed vendor sourcing and selection processes to identify optimal partners.
    Negotiated contracts that aligned with budgetary constraints and business objectives.
    Addressed issues with vendors swiftly to minimize operational disruptions.
  • Executed recruitment strategies and scheduled interviews to attract top talent.
    Oversaw employee relations to promote a cohesive workplace environment.
    Managed compensation and benefits programs to retain valuable employees.
    Ensured compliance with labor laws to mitigate organizational risk.
    Facilitated onboarding processes for new hires, enhancing integration into company culture.
    Developed and implemented HR policies and procedures to streamline operations.
    Cultivated a safe and positive work culture across all locations.
    Collaborated with management to address employee concerns and foster engagement.
  • Reduced monthly expenses by over $3000 through comprehensive audit of utility bills, vendor pricing, and inventory needs across three shops
  • Constructed detailed Excel spreadsheet for accountants encapsulating all store expenses, illustrating year-end totals segmented by category and month for simplified tax assessment.
  • Managed customer interactions by greeting visitors and handling telephone communications.
    Executed vehicle check-out processes, streamlining customer experiences.
    Collected payments and integrated charges into commercial accounts for effective record-keeping.
  • Streamlined payroll operations through effective use of payroll software, facilitating weekly submissions and check distribution for non-direct deposit employees
  • Created service tickets for vehicle maintenance, including detailed repair estimates.
    Secured customer consent on all proposed repairs before execution.
    Advised customers on supplementary services aligned with manufacturer mileage recommendations.
  • Communicated with vendors to order parts for repairs, tires, or warranty replacements.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
  • Monitored inventory levels of shop supplies and ordered new materials when needed.
  • Ensured compliance with applicable laws regarding employment practices.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained filing system for records, correspondence and other documents.
  • Organized company events including holiday parties, team building activities .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Education

Associates degree - Criminal Justice

KAPLAN UNIVERSITY
Chicago, IL
01.2014

Medical Insurance Billing and Coding Diploma -

ALLEN SCHOOL
Phoenix, AZ
01.2012

Skills

  • Report generation
  • Multi-line phone systems
  • Communication skills
  • Attention to detail
  • Time management
  • Problem solving
  • Training development
  • Customer service and sales
  • Account reconciliation
  • Audit programs and processes
  • Multitasking and prioritization
  • Document management
  • Accounts receivable/payable
  • Encompass and CENLAR proficiency
  • Quality assurance controls
  • Microsoft Office Suite
  • Regulatory compliance
  • Expense reduction strategies
  • Workflow optimization
  • Human resources management
  • Operations management
  • Project management
  • Database management

Certification

STATE OF NORTH CAROLINA NOTARY PUBLIC, 09/26/2024

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Timeline

Disclosure Specialist

NEWREZ LLC (Remote)
03.2021 - 12.2021

Post Close Coordinator II

NEWREZ LLC (Remote)
11.2020 - 03.2021

Senior Operations Audit Analyst, First Line of Defense

NEWREZ LLC (Remote)
11.2020 - 05.2025

Office Manager/Service Writer

EAGLE TIRE AND AUTOMOTIVE
03.2020 - 11.2020

Office Manager/Service Writer

ATG Enterprises, Inc dba Granados Automotive
11.2015 - 02.2020

Associates degree - Criminal Justice

KAPLAN UNIVERSITY

Medical Insurance Billing and Coding Diploma -

ALLEN SCHOOL

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Jaclyn Mister