Jaclyn Kellam Herman
Morganton
Summary
Experienced Office Manager with 7 years experience for managing multiple projects and teams, streamlining processes to ensure smooth operations and ensuring compliance with all regulations. I have a strong ability to multitask and prioritize tasks, as well as, excellent organizational skills and a sharp eye for detail. Willingness to take on added responsibilities to meet company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Manager
Keystone Management Co., Inc.
04.2022 - 01.2024
- Manage and provide guidance to 27 employees, 15 properties to include property managers, assistants and maintenance technicians
- Provide direction to staff to ensure that company policies and procedures are being followed
- Organize team meetings and trainings when needed
- Respond in a timely manner to resident inquiries and complaints
- Maintain and prepare weekly reports
- Provide support to managers by reviewing and discussing delinquency reports & vacancy reports
- Conduct property inspections to include vacant units, common areas, grounds, etc
- Plan, schedule and coordinate general maintenance, major repairs or remodeling for our properties
- Created and managed staff member schedules for office coverage & on-call maintenance.
Property Manager
Keystone Management Co., Inc.
04.2017 - 04.2022
- Communicated effectively with residents, maintenance and owners
- Processed applications (income, job stability, credit and criminal background checks)
- Handled and posted all rental payments made by current residents
- Prepared vacancy reports and delinquency reports weekly
- Reviewed all leases prepared for residents
- Managed all resident complaints and maintenance requests
- Conducted inspections before and after residents move-in or out
- Scheduled contractors for carpet replacement, cleaning, etc
- Typed various letters/memos for residents.
Assistant Property Manager
Keystone Management Co., Inc.
10.2014 - 04.2017
- Maintained daily operations in absence of property manager
- Communicated effectively with residents, Property Manager and owners
- Processed applications (income, job stability, credit and criminal background checks)
- Handled and posted all rental payments made by current residents
- Prepared vacancy reports and delinquency reports weekly
- Typing and filing leases for residents
- Managed all resident complaints and maintenance requests
- Conducted inspections before and after residents move-in or out
- Scheduled contractors for carpet replacement, cleaning, etc
- Typed various letters/memos for residents
- Assisting Property Manager with all other daily operations.
Before & After School Group Leader
Quest (Catawba County Schools)
09.2013 - 09.2014
- Ensure the safety of children during activities
- Plan and conduct plans and activities
- Prepare materials for classroom
- Maintained a clean environment
- Prepare and serve snacks/lunch for students
- Reported to Director.
Assistant Property Manager
The Willows
06.2011 - 06.2013
- Maintained daily operations in absence of property manager
- Communicated effectively with residents, Property Manager and owners
- Processed applications (income, job stability, credit and criminal background checks)
- Handled and posted all rental payments made by current residents
- Prepared vacancy reports and delinquency reports weekly
- Typing and filing leases for residents
- Managed all resident complaints and maintenance requests
- Conducted inspections before and after residents move-in or out
- Scheduled contractors for carpet replacement, cleaning, etc
- Typed various letters/memos for residents
- Assisting Property Manager with all other daily operations.
Manager
Chick-fil-a
08.2010 - 06.2011
- Managed all daily operations of a quick service restaurant, providing support for staff and ensuring excellent customer service levels of employees
- Prepared daily cash flow reports and deposits
- Oversee daily food preparations
- Opening/Closing duties.
Education
High School Diploma -
Western Alamance High
Elon, NC01.2007
Skills
- Microsoft Office
- Yardi - Property Management System
- Excellent organizational and time management
- Verbal and written communication
- Building lasting relationships with vendors & residents
- Marketing and advertising
- Calendar management
- Problem-solving, critical thinking and adaptability
- Inventory and supply management
Certification
- 2017, NCHFA, Fair Housing & Reasonable Accommodations Training
- 2021, NCHFA, Compliance 101 Certificate
- 2021, NCHFA, Advanced Compliance Certificate
References
- Garrett Kelly, Maintenance Tech, Keystone Management, 828-292-4722
- Carol Hayes, Property Manager, Riverview Apartments, 828-312-0382
- Jim Daniels, Owner, Daniels Carpet Care, 828-368-2477
- Eric Carswell, Owner, Carswell's Landscaping, 828-443-7960
Timeline
Regional Manager
Keystone Management Co., Inc.
04.2022 - 01.2024
Property Manager
Keystone Management Co., Inc.
04.2017 - 04.2022
Assistant Property Manager
Keystone Management Co., Inc.
10.2014 - 04.2017
Before & After School Group Leader
Quest (Catawba County Schools)
09.2013 - 09.2014
Assistant Property Manager
The Willows
06.2011 - 06.2013
Manager
Chick-fil-a
08.2010 - 06.2011
High School Diploma -
Western Alamance High
- 2017, NCHFA, Fair Housing & Reasonable Accommodations Training
- 2021, NCHFA, Compliance 101 Certificate
- 2021, NCHFA, Advanced Compliance Certificate
Similar Profiles
Kamal BekkaliKamal Bekkali
Sr. Facility Manager at Keystone ManagementSr. Facility Manager at Keystone Management
Felipe BaezFelipe Baez
Maintenance Journeyman Electrician at Keystone ManagementMaintenance Journeyman Electrician at Keystone Management
Shelley LoganShelley Logan
Banking Coordinator at Keystone Pacific Property ManagementBanking Coordinator at Keystone Pacific Property Management