Jackson Shannon
143 Shellbank Drive
Summary
Results-driven Front Office Manager with expertise in operations management and customer relations. Successfully led teams to improve service standards and streamline processes, contributing to increased guest loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Fairfield by Marriott Wilmington Wrightsville Beach
Wilmington, NC
06.2023 - Current
- Managed front office operations, ensuring exceptional guest experiences and satisfaction.
- Supervised front desk staff, providing training and support to enhance performance.
- Assisted in coordinating hotel reservations and managing inventory systems effectively.
- Developed and implemented procedures to improve front office efficiency and workflow.
- Led initiatives to enhance customer service standards, resulting in increased guest loyalty and retention.
Front Desk Agent
Fairfield By Marriott
Wilmington, NC
11.2022 - 11.2022
- Greeted and checked in guests, ensuring a welcoming atmosphere.
- Handled reservations and managed booking systems efficiently.
- Resolved guest inquiries and concerns promptly to enhance satisfaction.
- Provided information about hotel amenities and local attractions effectively.
- Processed payments and maintained accurate financial records diligently.
Server
Chillies
Wilmington, NC
03.2020 - 06.2022
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to streamline order accuracy and fulfillment.
- Trained new servers on menu knowledge and customer interaction protocols.
Education
Associate of Arts - Film And Video Production
University of Akron
Akron, OHHigh School Diploma -
Saint Vincent’s Saint Mary’s
Akron OhioSkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Operations management
Timeline
Front Office Manager
Fairfield by Marriott Wilmington Wrightsville Beach
06.2023 - Current
Front Desk Agent
Fairfield By Marriott
11.2022 - 11.2022
Server
Chillies
03.2020 - 06.2022
Associate of Arts - Film And Video Production
University of Akron
High School Diploma -
Saint Vincent’s Saint Mary’s