Jackson Pendleton
Chapel Hill
Summary
Excellent interpersonal skills and genuine interest in providing outstanding service, eager to develop and grow in hospitality setting. Contributes understanding of guest needs and preferences, along with strong organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Concierge
The Spa at Rock BAr
03.2024 - 08.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Sales Team Member
Sams Xpress
06.2022 - 03.2024
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
- Delivered exceptional after-sales support, fostering long-term client relationships built on trust and reliability.
Car Wash Attendant
Sams Xpress
05.2022 - 03.2024
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
Dishwasher
Texas Roadhouse
06.2023 - 08.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Bachelor of Science - Business
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2029
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Guest services
- Hospitality
Timeline
Concierge
The Spa at Rock BAr
03.2024 - 08.2025
Dishwasher
Texas Roadhouse
06.2023 - 08.2023
Sales Team Member
Sams Xpress
06.2022 - 03.2024
Car Wash Attendant
Sams Xpress
05.2022 - 03.2024
Bachelor of Science - Business
University of North Carolina At Chapel Hill