Jackson Miller
High Point
Summary
Diligent, dedicated and ambitious worker ready exceed expectations. Very talented in conflict resolution and creative thinking. Experienced in client-relations as well as communication. Always looking to grow and improve as a worker.
Overview
3
3
years of professional experience
Work History
Team Leader
Regal Cinemas
03.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Floor Staff
Regal Cinemas
06.2022 - 08.2025
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day's business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
Floor Staff
Regal Cinemas
09.2024 - 03.2025
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
Catering Server
Black Powder Smokehouse
11.2022 - 01.2023
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Education
Bachelor of Arts - Criminal Justice
The George Washington University
Washington05-2027
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- People management
- Staff training
- Work Planning and Prioritization
- Documentation and reporting
- Client communication
- Performance improvement
- Work planning
- Analytical thinking
- Conflict resolution
Timeline
Team Leader
Regal Cinemas
03.2025 - Current
Floor Staff
Regal Cinemas
09.2024 - 03.2025
Catering Server
Black Powder Smokehouse
11.2022 - 01.2023
Floor Staff
Regal Cinemas
06.2022 - 08.2025
Bachelor of Arts - Criminal Justice
The George Washington University
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