Jacklyn Mckoy
Raeford,NC
Overview
4
4
years of professional experience
Work History
Sales Associate/Cashier
The TJX Companies, Inc
11.2020 - 01.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins.
- Assisted customers by answering questions and fulfilling requests.
- Stocked merchandise and completed sales floor recovery tasks to main readiness for new customers
Customer Service Representative
Reliance Financial Group
04.2021 - 10.2021
- Follow call center scripts
- Informed customers on their account balances
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listen to customers and resolve any issues to the best of my ability
Cashier
Walmart
06.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate - Science
Fayetteville Technical Community College
Fayetteville, NC05.2023
High school diploma - General Studies
Hoke County High School
Raeford, NC06.2019
Skills
- Customer service
- Cash Handling
- Stocking Merchandise
- Serving Experience
- Microsoft Word
- Microsoft Excel
- Documentation Sharing
- Google Drive
Timeline
Customer Service Representative
Reliance Financial Group
04.2021 - 10.2021
Sales Associate/Cashier
The TJX Companies, Inc
11.2020 - 01.2023
Cashier
Walmart
06.2019 - 02.2020
Associate - Science
Fayetteville Technical Community College
High school diploma - General Studies
Hoke County High School