Alana Cole

Cashier Assistant

Bojangles' Famous Chicken 'n Biscuits

12.2022 - 01.2024

Met customer needs through polite, friendly and attentive service.
Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Helped customers complete purchases, locate items, and join reward programs.
Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Worked with other associates to support cashiers and management needs.
Cleaned and sanitized cashier workstation and scanning area.
Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Bagged items securely to minimize breakages and reduce losses.
Removed trash, swept, and mopped floors for professional appearance.
Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Collaborated with team members to maintain a positive work environment and boost employee morale.
Retrieved items for customers and verified prices.
Answered questions about store policies and addressed customer concerns.
Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
Trained new cashier team members in customer service and money handling processes.
Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.