Jackie D. LeGrande
Greensboro,NC
Summary
To obtain a challenging and rewarding position within a solid, progressive staff setting that best uses my experience and training, with an opportunity for advancement and professional development.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
UnitedHealth Group
Greensboro, NC
10.2023 - 05.2025
- Verified UHC Member benefits to Providers and Members
- Explained claim processing outcomes.
- Worked closely with claims and the members to improve business processes
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Consumer Relations
Kontoor Brands
02.2020 - 03.2023
- Responsibilities included helping customers place orders over the phone.
- Product education
- Corresponded with customers through email and chat.
- Conflict Resolution
Customer Svc. Rep
Bel-Flex/First Point Resources
07.2018 - 02.2020
- Responsibilities included the distribution of natural gas to over one million Residential, commercial, industrial, and power generation customers in portions of North Carolina, South Carolina, and Tennessee.
- Duties included taking applications over the phone, doing a public record check, and giving general information about natural gas to the customer.
- Collected payments and scheduled technician appointments.
Customer Service/Sales Consultant
Gabe’s/Mary-Kay
09.2011 - 08.2019
- Responsibilities included informing clients about different beauty products.
- Giving make-up/skin care classes to clients.
- Ordering supplies and products for clients.
- Focused on the customer at the register, sales floor, and fitting rooms.
- Assisted with markdowns and shipments.
Customer Svc Rep
Touch Point Staffing
Greensboro, NC
03.2011 - 09.2011
- Responsibilities included taking inbound calls from bankers and direct customers and assisting them with their orders.
- Increased customer satisfaction by addressing and resolving complaints promptly.
- Enhanced company reputation by providing exceptional customer service and support.
Admin Assistant/Customer Svc
American Premium Beverage / R.H. Barringer
Greensboro, NC
07.2000 - 03.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Consumer Relations
Oakwood Acceptance Corporation/Advanced Personnel
Greensboro, NC
03.1998 - 07.2000
- Responsibilities included distributing equipment to various vendors.
- Filed, faxed, and distributed interoffice memos,
- Answered inbound and outbound calls and directed misrouted calls to appropriate departments.
Education
Business Administration -
Texas Community College
Houston, TXSkills
- Extensive, proven customer service experience at all levels Work effectively both independently and as a team member Strong Organization, problem-solving, troubleshooting and planning Out-going people oriented, work well with others/diverse population
Timeline
Customer Service Representative
UnitedHealth Group
10.2023 - 05.2025
Consumer Relations
Kontoor Brands
02.2020 - 03.2023
Customer Svc. Rep
Bel-Flex/First Point Resources
07.2018 - 02.2020
Customer Service/Sales Consultant
Gabe’s/Mary-Kay
09.2011 - 08.2019
Customer Svc Rep
Touch Point Staffing
03.2011 - 09.2011
Admin Assistant/Customer Svc
American Premium Beverage / R.H. Barringer
07.2000 - 03.2008
Consumer Relations
Oakwood Acceptance Corporation/Advanced Personnel
03.1998 - 07.2000
Business Administration -
Texas Community College
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