Jacki Dimura

g As the Head of Employee Experience for the Consumer and Small Business Bank I am responsible for leading a team of employee experience leaders responsible for developing and implementing strategies that promote engagement, well-being, and strong organizational culture for ~50,000 employees. Accountabilities include:

• Strategy and Program Development: Designing and executing employee initiatives and programs to enhance employee engagement, satisfaction and retention.
• Quantitative Monitoring and Analysis: Monitor employee sentiment, evaluate, and address feedback across multiple channels to identify concerns early and often and reduce friction in the employee experience.
• Discover and resolve complex employee issues that affect management and business decisions.
• Amplified Communication: Leverage multi-media channels to increase communication frequency and focus messaging on feedback shared by employees so employees feel heard and see that their feedback leads to action.
• Leading change initiatives, navigating teams through periods of transformational change while maintaining morale and engagement levels.
• Labor Relations: Support a comprehensive labor relations strategy that aligns with overall business objectives; providing guidance to senior leadership on labor matters and potential impacts on business operations.
• Metrics and Reporting; Established key performance indicators to measure success of employee experience initiatives. (E.g. global employee survey results increased 7% with highest overall scores across the business, turnover down 10% year over year.)

As the Head of Human Resources for the National Branch Network, I was responsible for leading a team of HR Professionals accountable for providing strategic HR consulting support to our executive leadership team- resulting in comprehensive human capital strategies designed to support our business objective and improve performance for ~35,000 employees. Primary Accountabilities included:

• Assessing and leading the human capital initiatives and daily priorities in the areas of talent management, leadership, organizational development, culture and engagement, diversity and inclusion and performance management.
• Providing executive coaching to senior leaders on leadership practices, their personal effectiveness and development, the coaching and development of their direct reports and their teams.
• Facilitating and supporting HR processes including the talent management strategy, diversity integration, training & onboarding, performance management, compensation planning etc.
• Driving multiple change efforts and human capital/workforce planning strategies on behalf of the business by building collaborative relationships with senior leaders and key partners including recruiting, learning, employee relations, finance, compensation, HR advisory, International HR COEs etc.
• Managed complex employee relations issues, mitigating risk and resulting in a more engaged work environment
• Providing risk mitigation support by identifying HR risk and delivering solutions to help mitigate risk within the business

As a Senior HRBP leader for Wealth and Investment Management I provided strategic HR consulting to the executive leadership team of the Wells Fargo Asset Management division and the Wells Fargo Investment Institute (US & International)- which led to the development of comprehensive human capital strategies aimed at enhancing our business objective and overall performance. Accountabilities included:

• Enhanced employee retention by implementing effective talent management strategies and performance evaluation processes.
• Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
• Implemented wellness programs that led to increased employee satisfaction scores.
• Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success.
• Championed change management initiatives during periods of organizational transformation, mitigating potential resistance from employees.
• Coached managers on effective communication techniques, promoting greater transparency within the organizations
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

As the Senior HR Partner Leader I was responsible for leading a team of HR Leaders within Community Bank. Accountabilities and measures of success included:

• Providing time bound HR support and associated HR consulting to leaders primarily at the mid-senior level
• Coach and support the HR Partner Teams to proactively identify, develop and implement core and common HR strategies to meet needs and address gaps by providing consistent end-to-end solutions supporting continuous improvement in leadership and business performance
• Responsible for overall coordination, demand management, resource allocation, capacity planning and workflow monitoring in adherence to the HR operating model
• Served as the leader for the HR Partner Community of Practice Team across the organization developed to identify strategies and standardize processes across the enterprise to help manage risk and achieve operational, business and customer excellence.
• Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.

Hired as a Senior HR Business Partner in 2002 and have held multiple roles within HR over the past 20+ years. I have supported multiple regions and lines of business with Wells Fargo, First Union & Wachovia.

My experience includes leading teams and the development, deployment, and management of all HR Disciplines.

I graduated from Wachovia Bank's Management Training Program where I functioned in every role within the legacy Wachovia branches including operations manager, personal banker, assistant manager and manager. I managed the general operations of multiple financial centers in the Atlanta Georgia and Charlotte markets. This consisted of supervising a staff, maintaining audit and security control, and leading a sales team accountable for assisting customers with banking needs including service, lending and small business development. Through sales coaching, mentoring, and training I developed and motivated high performing teams and was recognized for consistently exceeding sales goals and customer service metrics.