Dynamic Customer Service Leader with over 9 years of experience driving high-performing support teams in the Customer Service and technology sectors. Proven track record in cultivating top talent, implementing strategic process improvements, and significantly boosting customer satisfaction levels. Expertise in team leadership, workforce management, and technical troubleshooting, complemented by specialized knowledge of Apple products and enterprise solutions. Committed to fostering a culture of excellence that enhances operational efficiency and elevates the overall customer experience.
Experienced with team leadership and operational oversight, ensuring seamless workflow. Utilizes strategic planning and strong problem-solving abilities to enhance team performance. Track record of effective communication and conflict resolution in high-pressure environments.
Lead high-performing team of 15 Technical Account Managers, consistently achieving top performance metrics in the industry