Jack Phillips
Wilmington
Summary
Front of House Employee with extensive experience in hospitality and service sectors. Proven track record in delivering exceptional customer service and maintaining effective communication in high-pressure environments. Enhanced guest satisfaction and contributed to positive dining experiences in previous positions. Proficient in AutoCAD, Civil 3D, and GIS software for project problem-solving and design.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Wilmington
08.2025 - Current
- Customer service
- General restaurant duties and responsibilities
- Took customer orders accurately and efficiently using point-of-sale system.
- Greeted customers warmly to create a welcoming atmosphere.
- Handled customer inquiries and resolved issues promptly and courteously.
Front of House Employee
Chick-fil-A
Boone
11.2022 - 01.2024
- Customer service
- General restaurant duties and responsibilities
- Took customer orders accurately and efficiently using point-of-sale system.
- Greeted customers warmly to create a welcoming atmosphere.
- Handled customer inquiries and resolved issues promptly and courteously.
- Prepared drinks upon request according to recipes and standards set by management.
Volunteer
SVHS & WHS Marching Bands
08.2018 - 06.2019
- Many fundraising events for both marching bands pre-Covid.
- Car washes, Cookie sales, Mattress sales
Education
University of North Carolina at Wilmington - Coastal Engineering
University of North Carolina At Wilmington
Wilmington, NC05-2027
Diploma - Pre-college courses
Watauga High School
Boone, NC06.2023
Caldwell Community College - Dual Enrollment
Caldwell Community College
Boone, NC06.2023
Skills
- Math and sciences
- Drone technology
- Welding
- Trumpet
- AutoCAD
- Civil 3D
- MATLAB
- Coastal engineering
- Customer service
- Team collaboration
- Problem solving
- Conflict resolution
- Positive demeanor
- Strong work ethic
- Cash handling proficiency
- Payment processing
- Basic math
- Attention to detail
- Cleaning and organization
- Critical thinking
Affiliations
Volunteer, Welcome Team at Church - Crossway Wilmington
Timeline
Front of House Employee
Chick-fil-A
08.2025 - Current
Front of House Employee
Chick-fil-A
11.2022 - 01.2024
Volunteer
SVHS & WHS Marching Bands
08.2018 - 06.2019
University of North Carolina at Wilmington - Coastal Engineering
University of North Carolina At Wilmington
Diploma - Pre-college courses
Watauga High School
Caldwell Community College - Dual Enrollment
Caldwell Community College