JACK LAINE
Wilmington
Summary
Motivated and customer-focused sales professional with experience in customer service, hospitality, technical support, and retail sales. Proven ability to build strong client relationships, exceed sales goals, and deliver exceptional customer experiences in fast-paced environments. Skilled in consultative sales, upselling products and services, problem-solving, and maintaining long-term customer satisfaction. Strong communicator with experience handling high-volume customer interactions, resolving concerns, and working collaboratively with teams. Seeking to leverage sales and relationship-building experience in a T-Mobile for Business Account Sales position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Appliance Technician
Auto-Chlor
12.2023
- Provided technical troubleshooting and customer support for commercial equipment
Driver
Uber
09.2024 - Current
- Maintain high customer satisfaction through professional communication and reliability
Security Installer Technician
Safe Haven
Wilmington, NC
11.2024 - 03.2025
- Installed and configured security systems for residential customers
- Educated customers on products and services while promoting upgrades and additional features
- Delivered technical support and troubleshooting with a customer-first approach
- Increased sales opportunities through upselling and product recommendations
Bartender
Rising Tide Seafood Company
Atlantic Beach, NC
04.2024 - 07.2024
- Delivered exceptional customer service in a fast-paced, high-volume environment
- Increased revenue through upselling premium beverages and specials
- Resolved customer concerns professionally while maintaining a positive guest experience
- Worked collaboratively with team members to ensure smooth daily operations
Auto Salesman
Bogue Auto
Cape Carteret, NC
01.2024 - 04.2024
- Exceeded monthly sales goals through consultative selling and relationship-building
- Assisted customers with financing options and product recommendations tailored to their needs
- Generated and followed up on sales leads through calls, emails, and in-person communication
- Built repeat business through excellent customer service and follow-up
Cook / Delivery Driver
Michelangelo
04.2022 - 11.2022
- Maintained efficient customer service and order accuracy in fast-paced operations
Bartender / Server
Flipperz
Emerald Isle, NC
08.2021 - 03.2022
- Built strong customer relationships through friendly and efficient service
- Recommended products and menu items to improve customer experience and increase sales
- Handled cash and digital transactions accurately in high-volume settings
Education
High School Diploma - undefined
Swansboro High School
Swansboro, NCSkills
- Business Sales & Account Support
- Customer Relationship Management (CRM)
- Consultative Selling
- Lead Generation & Follow-Up
- Upselling & Cross-Selling
- Customer Service & Retention
- Negotiation & Closing Sales
- Technical Product Support
- Communication & Problem Solving
- Multitasking & Time Management
Certification
Bartending Certification
ADDITIONAL QUALIFICATIONS
- Comfortable working toward sales goals and performance metrics
- Strong ability to connect with customers and identify business needs
- Quick learner with adaptable communication skills
- Experienced working in team-oriented and customer-focused environments
Timeline
Security Installer Technician
Safe Haven
11.2024 - 03.2025
Driver
Uber
09.2024 - Current
Bartender
Rising Tide Seafood Company
04.2024 - 07.2024
Auto Salesman
Bogue Auto
01.2024 - 04.2024
Appliance Technician
Auto-Chlor
12.2023
Cook / Delivery Driver
Michelangelo
04.2022 - 11.2022
Bartender / Server
Flipperz
08.2021 - 03.2022
High School Diploma - undefined
Swansboro High School