Jack Broome
Asheville
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Walgreens
10.2019 - 04.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Walmart
01.2010 - 10.2019
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to each client''s needs before offering tailored solutions based on their preferences or requirements.
- Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.
Customer Service Phone Agent
SITEL Worldwide
03.2005 - 12.2009
- Contributed to the development of new customer service policies, streamlining processes for better efficiency.
- Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Assisted customers with product inquiries, guiding them through the selection process for optimal results.
- Utilized effective communication skills to build rapport with customers from diverse backgrounds and demographics.
Education
Bachelor of Science - Elementary Education
Appalachian State University
Boone, NC05-1999
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Product knowledge
- Customer focus
- Payment processing
- Data entry proficiency
Timeline
Customer Service Cashier
Walgreens
10.2019 - 04.2025
Customer Service Cashier
Walmart
01.2010 - 10.2019
Customer Service Phone Agent
SITEL Worldwide
03.2005 - 12.2009
Bachelor of Science - Elementary Education
Appalachian State University
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