Jabria Holliday
Wilmington,Nc
Summary
Customer service representative seeking a transition into the medical receptionist field. Successfully completed Cape Fear Community College Intro to Medical Receptionist course acquiring knowledge of medical office practices and procedures, patient services, maintaining confidentiality in the workplace, and contributing to the success of the organization. Driven to learn and perform with speed and accuracy in fast paced, high volume work environments.
Overview
10
10
years of professional experience
Work History
Car Detailer
Go Rentals
04.2023 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
Taxi Cab Driver
Pyramid Taxi
03.2022 - 04.2023
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
- Calculated rides costs, received money, and returned change.
- Assisted passengers with loading/unloading luggage, accommodating special needs and requests with professionalism.
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive riding experience.
Rental Sales Agent
Avis Budget Group
01.2021 - 02.2022
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
Sales Associate
Cell Phone Paradise
02.2018 - 01.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Greeter
WalMart
05.2015 - 01.2016
- Always maintain a professional and friendly demeanor when greeting customers to the store
- Ask customers if they have a return and, if so, explain refund procedures and direct them to the appropriate area for quick resolution
- Check receipts to ensure customer was charged properly and that they have the correct receipt for exchanges or refunds
- Assist fellow teammates when times are slow, such as keeping shelves in an orderly fashion
Education
Intro to Medical Reception - Career Readiness Certificate
Cape Fear Community College
Wilmington, NC10.2019
Diploma -
New Hanover High School
Wilmington, NC06.2015
Skills
- Greeting visitors
- Information verification
- MS Office applications
- Appointments scheduling
- Customer service
- Medical Terminology
- HIPAA/Confidentiality
- Insurance types
- Insurance fraud
- Time management
- Team member
- Multi-tasking
Timeline
Car Detailer
Go Rentals
04.2023 - Current
Taxi Cab Driver
Pyramid Taxi
03.2022 - 04.2023
Rental Sales Agent
Avis Budget Group
01.2021 - 02.2022
Sales Associate
Cell Phone Paradise
02.2018 - 01.2020
Greeter
WalMart
05.2015 - 01.2016
Intro to Medical Reception - Career Readiness Certificate
Cape Fear Community College
Diploma -
New Hanover High School
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