Quality management professional with robust experience in driving process improvements and ensuring compliance with industry standards. Skilled in root cause analysis, auditing, and quality control methodologies. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, problem-solving abilities, and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FSQA Supervisor
Hans Kissle-Dallas, NC
11.2023 - Current
Commissioned new 112k sqft plant, boosting operational capacity and efficiency
Designed shelf-life management programs, ensuring food safety compliance
Mentored technicians, enhancing their professional growth and expertise
Ensured adherence to USDA and FDA regulations, maintaining product quality
Implemented finished product testing based on AQL sampling, reducing customer complaints by 30%
Oversaw day sanitation and in-process cleanliness of the facility
Created digital hold log for technicians to reduce paper log.
Key contributor to the plant achieving its inaugural SQF certification
Oversaw the food safety of RTE products
Created and managed glass and brittle plastics register
Owned, validated, and troubleshooted thermo metal detectors and X-rays
Investigated customer complaints related to product quality or safety issues.
Performed root cause analysis on nonconforming products to identify corrective actions.
Trained personnel in Good Manufacturing Practices principles, food safety protocols, and proper sanitation techniques.
Reviewed documents such as HACCP plans, SOPs, SSOPs, COAs, to ensure accuracy prior to distribution.
Ensured compliance with food safety regulations and standards.
Monitored and evaluated product quality throughout production process.
Conducted internal audits of the FSQA program to ensure compliance with company policies and regulatory requirements.
Maintained accurate records of all inspections and tests performed.
Improved food safety standards by implementing rigorous FSQA protocols and procedures.
FSQA Supervisor/Interim Quality Manager
SinnovaTek(FirstWave)-Middlesex, NC
12.2022 - 11.2023
Helped validate and commission new 62k sqft manufacturing facility in Middlesex, NC
Led SQF Level 2 certification, ensuring compliance and food safety standards
Built and mentored a high-performing FSQA team, driving measurable improvements
Developed SOPs and aligned programs with audit objectives, enhancing operational efficiency
Managed FDA compliance for aseptic products, ensuring regulatory adherence
Conducted quality audits and implemented corrective actions, improving product quality
Managed micro testing and tracking, ensuring product quality and meeting FDA standards consistently
Streamlined supplier quality management, reducing defects by 15% and enhancing supply chain reliability
Implemented risk assessments and hazard analysis, minimizing potential safety risks and ensuring FDA compliance
Optimized production processes, cutting downtime by 20% and boosting overall productivity
Conducted in-depth root cause analysis, resolving recurring quality issues and enhancing product consistency
Introduced new quality control technologies, decreasing inspection time by 30% and improving accuracy
Worked with process authority to make final dispositions on finished product when deviations occurred
Developed detailed training programs for new hires, reducing onboarding time by 40% and improving team competency
Reviewed all product labels and removed overdeclared allergen from products.
Regulatory Compliance Specialist
Golding Farms Foods-Winston-Salem, NC
04.2022 - 12.2022
Reviewed supplier guarantees and COAs, ensuring compliance and accuracy across 200+ documents
Assisted in food safety audits, contributing to successful SQF and NSF certifications
Managed product shelf-life program, enhancing product quality and compliance
Generated nutritional information using Genesis software, ensuring FDA compliance
Collaborated with R&D for precise formula and technical information, improving product consistency
Led regulatory reviews, reducing compliance discrepancies by 15% and ensuring adherence to industry standards
Conducted in-depth analysis of regulatory changes, optimizing company policies to align with new compliance requirements
Proofread and had final approval of all new and updated labels.
Manufacturing Quality Technician II
Herbalife-Winston-Salem, NC
05.2021 - 04.2022
Inspected and swabbed equipment for cleanliness and allergen control
Conducted sensory evaluations to assess product quality
Managed material statuses in Oracle and Agile systems
Investigated and documented quality-related events, including foreign material incidents
Collaborated with quality leadership to address quality deficiencies
Performed in-process quality tests and monitored packaging operations
Created work instructions to improve process efficiency
Tested packaging materials using AQL sampling techniques
Ensured compliance of labels, caps, bottles, and scoops
Conducted tests on aloe products for pH, Brix, specific gravity, and nitrogen levels.
Overseeing the production and compliance with Halal products
Led calibration activities for measuring equipment, guaranteeing precision in all testing procedures performed within the facility.
Quality Control
Hunter Farms Dairy-High Point, NC
11.2018 - 05.2021
Conducted quality tests for TA, fats, total solids, and brix measurements
Tested products for antibiotics and bacterial presence
Performed coliform testing and observed results
Used Gerber machine and pipettor for sample analysis
Ensured proper homogenization and allergen testing
Used Milkoscan for fats and solids testing in dairy products
Tested water samples for Oxonia sanitizers
Sanitized tools with an autoclave
Verified code dates for incoming products
Coordinated external testing sample submissions
Inspected food transportation trailers for safety
Monitored cooler temperatures for proper food storage
Calibrated testing equipment, including pH meters
Streamlined sample submission processes for external testing, cutting down turnaround time by 20% and improving report accuracy
Inspected food transportation trailers for safety compliance, preventing potential contamination and ensuring product integrity
Tested brix and plated sweet tea beverages and orange juice for Y/M.
Production Technician/ Quality Technician
Convatec
08.2015 - 11.2018
Inspected incoming lab and warehouse materials to ensure label and print authorizations met specifications.
Audited manufacturing procedures for compliance with cGMP and regulatory standards, identifying risks and implementing corrections that aligned with QMS
Approved product releases, resolved process issues, and evaluated product quality against design specifications using inspections, tests, and statistical analysis.
Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
Analyzed batch records for product launches and compliance, utilizing Lean techniques to enhance processes and address corrective actions.
Conducted internal audits and trained strategic partner staff on quality assurance SOPs.
Assembled and installed components on assembly lines, ensuring products met quality standards.
Staged, prepared, and loaded raw materials, operated computerized and manual equipment, and monitored gauges, valves, and switches.
Completed production documentation and gained expertise across various production lines, including Convex One Piece, Econo Seal, Delta Crusader, Postop, and Cassco.
Proficient in Microsoft Office, SAP, and Trackwise.
Participated in internal audits to assess adherence to quality systems, leading to identification of areas for improvement and implementation of corrective actions.
Education
High School Diploma -
Benton Learning Academy
01-2012
Associate of Applied Science - Information Technology
Forsyth Technical Community College
Winston-Salem, NC
05-2025
Skills
Quality Assurance
Good Manufacturing Practices (GMPs)
Regulatory Compliance
Quality Leadership
Internal and External Audits
Decision-Making
Risk Analysis
Microbiology
Root Cause Analysis
Continuous Improvement
Aseptic Technique
Six Sigma
Leadership
Process Improvement
Team Management
Quality Control
Laboratory Experience
Operations Management
Quality Management
Project Management
Waste Reduction
Product Inspection
Analytics
Incident investigation
Batch Record Review
Sterile Manufacturing\
cGMPS
Certification
NC State: Good Manufacturing Practices in Food Safety
NC State: Intro to Microbiological Food Safety Hazards
Lean Six Sigma Yellow Belt
Fundamentals of Supervision and Management
NC State: HACCP
Rowan-Cabarrus Community College: Fundamentals of Manufacturing
Diversey Hygiene Academy: Managing Allergens in Food Manufacturing
Esha- U.S Regulations for Food Product Labeling
3M Petrifilm Plates Certification Training
PCQI
NSF - Pharmaceutical cGMP and Quality Systems
Accomplishments
Increased OEE by 30%
Improved changeover time by 50%
Created scrap reports to account for unsalvageable product
Overseen a QA budget of 80k per quarter
Improved production start-up time by creating task lists for sanitation
Created work instructions and SOPs to simply processes
Drove down customer complaints by 20% while implementing more emphasis on finished product inspections
Created customer specific "playbooks" for QA technicians
Participated in a project focused on consolidating formulas and reducing raw material waste by 40%
Increased shelf-life of product by switching to MAP(Modified Atmosphere Packaging)
Timeline
FSQA Supervisor
Hans Kissle-Dallas, NC
11.2023 - Current
FSQA Supervisor/Interim Quality Manager
SinnovaTek(FirstWave)-Middlesex, NC
12.2022 - 11.2023
Regulatory Compliance Specialist
Golding Farms Foods-Winston-Salem, NC
04.2022 - 12.2022
Manufacturing Quality Technician II
Herbalife-Winston-Salem, NC
05.2021 - 04.2022
Quality Control
Hunter Farms Dairy-High Point, NC
11.2018 - 05.2021
Production Technician/ Quality Technician
Convatec
08.2015 - 11.2018
NC State: Good Manufacturing Practices in Food Safety
NC State: Intro to Microbiological Food Safety Hazards
Lean Six Sigma Yellow Belt
Fundamentals of Supervision and Management
NC State: HACCP
Rowan-Cabarrus Community College: Fundamentals of Manufacturing
Diversey Hygiene Academy: Managing Allergens in Food Manufacturing
Esha- U.S Regulations for Food Product Labeling
3M Petrifilm Plates Certification Training
PCQI
NSF - Pharmaceutical cGMP and Quality Systems
High School Diploma -
Benton Learning Academy
Associate of Applied Science - Information Technology
Forsyth Technical Community College
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