Open To Work
Izaiah J Lane
Durham
Work Preference
Summary
Results-oriented leader with expertise in customer service and operational management. Achieved performance targets through successful initiative implementation, enhancing customer satisfaction and streamlining store operations.
Overview
20
20
years of professional experience
Work History
Team Member
FedEx Office
Fuquay-Varina
10.2023 - Current
- Achieved and surpassed company goals through targeted initiatives.
- Resolved customer complaints to enhance overall satisfaction and loyalty.
- Managed store operations by verifying paperwork and conducting deposits to ensure accurate financial records during open/close procedures.
- Prepared shipments with secure packaging to protect customer items in transit.
Patient Service Associate
Duke University Hospital
Durham
01.2020 - 03.2022
- Checked in patients, scheduled appointments, and processed copays, contributing to a smooth patient flow and improved service delivery.
- Verified patient insurance details and updated information using the Epic system.
- Answered phone inquiries promptly, maintaining organized workspace to support efficient communication and patient satisfaction.
- Conducted COVID screenings for staff and patients, ensuring compliance with safety protocols and enhancing health security.
- Worked across multiple locations to meet operational needs.
Assistant Manager
Breeze-Thru Gas Station
Hillsborough
05.2018 - 02.2020
- Created employee schedules to align staffing with peak business hours, enhancing service efficiency.
- Upsold promotional specials to boost sales revenue.
- Handled customer complaints with professionalism.
- Opened and closed store, ensuring readiness for the next day.
- Placed store orders to ensure stock availability.
- Checked in vendors and stocked inventory, maintaining optimal stock levels for customer demand.
- Operated cash register and prepared bank deposits, ensuring financial accuracy and accountability.
Cap 2 Associate
Walmart
Louisburg/Morrisville
12.2015 - 06.2018
- Unloaded trucks and organized merchandise to streamline stocking process.
- Stocked shelves and aligned items with tags for improved product visibility.
- Performed light custodial duties to maintain cleanliness in work areas.
- Front-faced shelves and gathered carts to improve store presentation.
Shift Leader
Dunkin Donuts
Durham
05.2013 - 12.2015
- Supervised team of 8, coordinating breaks and task assignments to enhance overall team performance.
- Managed opening and closing of store, facilitating smooth operations and timely food preparation.
- Prepared made-to-order meals for customers, enhancing dining experience.
- Operated cash registers and conducted daily bank deposits for accurate financial tracking.
Office Supervisor
Liberty Tax Service
Durham
12.2013 - 05.2014
- Hired and trained tax preparers, reviewing submissions to uphold quality standards.
- Guided team on tax issues during managerial meetings, enhancing decision-making.
- Processed tax returns accurately for clients, meeting deadlines and compliance requirements.
- Prepared store for daily operations, ensuring optimal readiness for customer service.
Shift Leader
Blend Café
Durham
03.2011 - 05.2013
- Supervised employees and developed schedules to maintain adequate coverage during peak hours.
- Operated cash register and crafted espresso drinks to meet customer demands.
- Opened and closed store, ensuring smooth daily operations by preparing food and beverages.
- Operated cash register and crafted espresso drinks to meet customer demands.
- Conducted inventory checks and stocked supplies to optimize service efficiency.
Customer Service Rep
Integral Resources
Durham
03.2009 - 12.2011
- Managed outbound calls in call center, facilitating effective communication with customers.
- Handled customer personal information with strict confidentiality and professionalism, maintaining trust.
- Secured donations for multiple campaigns, helping achieve and exceed fundraising goals.
Customer Service Rep
Kroger
Durham
01.2006 - 03.2009
- Opened and closed customer service desk, ensuring accurate money counts at each shift's start.
- Executed Western Union transactions, processed refunds, and cashed checks to maintain high customer satisfaction.
- Operated cash register and supervised self-serve registers, coordinating staff breaks to ensure uninterrupted customer service.
- Ordered and maintained lottery and money order machines based on customer demands.
- Retrieved shopping carts from parking areas to keep store premises organized and accessible for customers.
Education
High School Diploma -
Hillside High School
Durham, NC03-2020
Master - Business Administration
Strayer University
Morrisville, NCBachelor Degree - Allied Health Management
Centura College Online
Virginia Beach, VAAssociates Degree - Medical Assisting with a Concentration of Management
Centura College Online
Virginia Beach, VASkills
- Customer service
- Cash handling
- Store operations
- Order preparation
- POS systems
- Call center operations
- Data entry
- Attention to detail
- Time management
- Fast-paced work ability
- Adaptability and flexibility
- Problem-solving
- Problem resolution
- Team leadership
- Employee training
- Training and mentoring
- Leadership qualities
- Decision-making capacity
- Workplace safety
- Verbal and written communication
- Computer skills
References
Will Be Furnished Upon Request
Timeline
Team Member
FedEx Office
10.2023 - Current
Patient Service Associate
Duke University Hospital
01.2020 - 03.2022
Assistant Manager
Breeze-Thru Gas Station
05.2018 - 02.2020
Cap 2 Associate
Walmart
12.2015 - 06.2018
Office Supervisor
Liberty Tax Service
12.2013 - 05.2014
Shift Leader
Dunkin Donuts
05.2013 - 12.2015
Shift Leader
Blend Café
03.2011 - 05.2013
Customer Service Rep
Integral Resources
03.2009 - 12.2011
Customer Service Rep
Kroger
01.2006 - 03.2009
High School Diploma -
Hillside High School
Master - Business Administration
Strayer University
Bachelor Degree - Allied Health Management
Centura College Online
Associates Degree - Medical Assisting with a Concentration of Management
Centura College Online