Iyona Martin
Fayetteville
Summary
Dynamic retail sales associate with a proven track record at PINK Victoria Secret, excelling in customer service and cash handling. Enhanced customer satisfaction through effective problem-solving and teamwork, contributing to increased sales and loyalty. Committed to maintaining an organized store environment and providing exceptional assistance to shoppers.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills in any retail role.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Rainbow Clothing Store
09.2023 - 06.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Supported store management in planning and executing seasonal promotions and sales events.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Retail Sales Associate
PINK Victoria Secret
09.2018 - 04.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Retail Sales Associate
Forever 21
09.2018 - 01.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Retail Sales Associate
Ross Dress for Less
07.2016 - 05.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Jack Britt High Scghool
Fayetteville, NC05-2014
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
Timeline
Retail Sales Associate
Rainbow Clothing Store
09.2023 - 06.2024
Retail Sales Associate
PINK Victoria Secret
09.2018 - 04.2019
Retail Sales Associate
Forever 21
09.2018 - 01.2019
Retail Sales Associate
Ross Dress for Less
07.2016 - 05.2017
High School Diploma -
Jack Britt High Scghool
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