Iyanna Lassiter
Boone
Summary
Dedicated Shift Supervisor known for exceptional customer service and adherence to safety standards. Proven ability to implement quality control measures, enhancing operational performance and team member development.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Wilkesboro, NC
07.2022 - Current
- Supervised daily operations, ensuring optimal workflow and exceptional customer service.
- Trained and mentored new baristas in company standards and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented quality control measures to enhance beverage consistency and presentation.
Supervisor
Lowes Foods
Raleigh, NC
05.2021 - 01.2022
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices in customer service and product handling.
- Managed inventory levels, coordinating stock replenishment to optimize store performance.
Childcare Assistant
Kids Educational Center
Raleigh, NC
04.2018 - 11.2021
- Supported daily activities and learning experiences for children in a nurturing environment.
- Assisted in developing age-appropriate educational programs aligned with curriculum standards.
- Monitored children's behavior to ensure safety and promote positive interactions.
- Collaborated with teachers to facilitate classroom activities and maintain organized spaces.
Education
Psychology
Appalachian State University
Boone, NC05.2027
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Conflict resolution techniques
- Policy enforcement
- Project management
Timeline
Shift Supervisor
Starbucks
07.2022 - Current
Supervisor
Lowes Foods
05.2021 - 01.2022
Childcare Assistant
Kids Educational Center
04.2018 - 11.2021
Psychology
Appalachian State University