Ivy Mack

• Maintained accurate case records using state systems, facilitating timely updates and documentation tracking.
• Resolved client inquiries effectively, fostering positive relationships and promoting program awareness within the community.
• Ensured accuracy in eligibility determinations for low-income government-sponsored health programs.
• Evaluated client eligibility for various assistance programs, ensuring compliance with regulatory requirements.
• Conducted thorough assessments of applications to determine appropriate services and support for clients.

• Managed appointment scheduling, reducing wait times for patients and improving service efficiency.
• Assisted with patient education initiatives, empowering individuals to navigate their healthcare journeys effectively.
• Supported case management processes by gathering relevant data for treatment evaluations and referrals.
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.

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• Processed invoices and payment requests accurately to ensure timely vendor payments.
• Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
• Addressed and resolved complex and unexpected variances.
• Directed gathering of required documentation and files for account audits and completed reviews.
• Assessed data and information to verify entry, calculation, and billing code accuracy.
• Reduced outstanding accounts receivable balances through diligent follow-up and negotiation efforts.

• Organized and maintained detailed files and documentation
• Processed bail transactions efficiently, ensuring compliance with legal standards.
• Managed case files and documentation, maintaining meticulous organization for quick access.
• Coordinated communication between clients and agents, fostering clear understanding of procedures.
• Assisted in preparing court documents, streamlining workflows for timely submissions.
• Maintained electronic databases, updating records to reflect current client statuses accurately.
• Supported office operations by handling incoming calls and directing inquiries appropriately.
• Managed appointment scheduling, answered phone inquiries, and provided support to clients
• Prepared and sent email communications for the bondsman
• Handled payment accounts and collections