Ivy Boseman
Fayetteville
Summary
Dynamic pharmacy operations expert with extensive experience in optimizing workflows and ensuring regulatory compliance. Demonstrated leadership fosters a collaborative environment that adapts seamlessly to evolving needs, driving operational efficiency and enhancing customer service excellence. Recognized for strategic thinking and a results-driven approach, consistently achieving high standards in prescription accuracy and patient relationship management. PTCB Certified Pharmacy Technician and NC Immunization Certified Technician, with a proven track record of success in inventory management and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
SANFORD, NC
09.2022 - Current
- Led operational initiatives to enhance pharmacy workflow efficiency and patient care quality.
- Streamlined inventory management processes, reducing waste and ensuring medication availability.
- Mentored and trained staff on regulatory compliance and best practices in pharmacy operations.
- Implemented technology solutions to optimize prescription processing and customer service experience.
- Analyzed performance metrics to identify improvement opportunities, driving continuous operational enhancements.
- Facilitated collaboration among cross-functional teams to formulate strategic plans for service expansion and resource allocation.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Evaluated dispensing error data to uncover trends and drive targeted error reduction strategies.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Pharmacy Technician II
Cape Fear Valley Health
Fayetteville, NC
04.2019 - 09.2022
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Handled over 200 daily prescription fills.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Delivered medications to patients’ homes from Cape Fear Valley pharmacies.
- Created delivery routes based on destinations and timelines to maintain efficiency.
Senior Pharmacy Technician
Walgreens
Sanford, NC
05.2017 - 04.2019
- Oversaw pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.
- Mentored and coached newly hired pharmacy technicians.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Received, reviewed, dispensed and labeled over 500 prescriptions daily.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
Reservation Agent
U-Haul Moving & Storage
Fort Bragg, NC
10.2016 - 03.2017
- Made reservations for customers and accurately entered personal information into computer system.
- Suggested packages and amenities for customers based on individual needs and preferences.
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Entered and processed as many as 140 new reservations per week for properties across various locations.
- Facilitated customer reservations by providing booking information and processing payments.
- Researched and resolved customer issues.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UTPharmacy Technician Diploma - Pharmacy Technology
Career Step Online Education & Training Solutions
Lehi, UT08.2017
Certificate - IMMUNIZATION ADMINISTRATION BY TECHNICIAN
AMERICAN PHARMACISTS ASSOCIATION
10-2025
Skills
- ● Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Courteous demeanor
- Efficient and accurate
- Strong decision-making ability
- Training and mentoring
- Team building
- Staff management
- Insurance billing
- Inventory control
- Policy enforcement
- Performance metrics
- Budget administration
- Immunizations
- Teamwork and collaboration
- Workflow optimization
- Pharmacy operations management
Certification
- PTCB Certified Pharmacy Technician
- North Carolina Board of Pharmacy Registered Pharmacy Technician
Timeline
Pharmacy Operations Manager
Walgreens
09.2022 - Current
Pharmacy Technician II
Cape Fear Valley Health
04.2019 - 09.2022
Senior Pharmacy Technician
Walgreens
05.2017 - 04.2019
Reservation Agent
U-Haul Moving & Storage
10.2016 - 03.2017
Pharmacy Technician Diploma - Pharmacy Technology
Career Step Online Education & Training Solutions
Bachelor of Science - Accounting
Western Governors University
Certificate - IMMUNIZATION ADMINISTRATION BY TECHNICIAN
AMERICAN PHARMACISTS ASSOCIATION