Ivory Wilson
Raleigh
Summary
Dynamic and results-driven professional with extensive experience as a Peer Support Specialist at Volunteers of America. Proven ability to engage veterans and their families, leveraging strong communication and organizational skills. Certified Phlebotomy Technician with a commitment to delivering exceptional service and fostering meaningful connections within the community.
Overview
21
21
years of professional experience
Work History
Peer Support Specialist (Outreach)
Volunteers of America
09.2025 - Current
- Identify locations frequented by potential veteran applicants (including veteran family members)
- Provide direct outreach to veterans and their families in their naturally occurring environments (i.e. home visits and community visits)
- Engage and build rapport with target population
- Provide identification of and pre-screening for eligibility of potential applicants
- Coordinate initial screening and assessment with Case Management team
- Participate in Stand Downs and other VA/community outreach activities
- Provide client access to services and community resources as needed
Driver Tech
Uber
01.2023 - Current
- Rideshare
- Customer Service
- Concierge
- Airport transport
- Part time
Employment Specialist (IDD) Case Support Specialist
OE Enterprises
Burlington
01.2025 - 06.2025
- Assessment: Identify skills, interests, strengths, and barriers to employment.
- Career Planning: Develop career goals and strategies, recommend training.
- Job Search Support: Create resumes, practice interviews (mock interviews), and conduct job searches.
- Placement: Match clients with suitable job openings and facilitate the hiring process.
- Post-Placement Support: Offer ongoing coaching, job site training, and support to ensure job retention.
Medical Technician (Phlebotomist)
Department of Veteran Affairs
Durham
05.2024 - 12.2024
- Collect blood and urine samples
- Aliquot blood and urine per provider's orders
- Prepare specimens for shipping and receiving
- Customer Service
- Infection Control
- Medical records.
- Empathy and bedside manner.
- Knowledge of blood draw procedures and devices.
- Experience with blood transfusions.
- Detail orientation.
- Ability to identify adverse reactions.
- Collaboration with nursing staff
Grocery Delivery Driver
Point Pick Up Deliveries
05.2020 - 08.2022
- Deliver Groceries for Walmart
- Travel
- Customer Service
- Time management
- Operate from mobile app software
Clinical Intake Specialist
Veteran Evaluation Services
09.2021 - 01.2022
- Greet Veterans for exams
- Gather/Collect Data for provider
- Assist provider during medical exams
- Veteran appointment scheduling
- Travel to per diem and brick and mortar clinics
- Expense and Travel reports
- Word Processing
- Fax
Phlebotomist (Contract)
Favorite Healthcare Staffing
Raleigh
06.2021 - 08.2021
- 6 week contract
- Inpatient Venipuncture
- Specimen processing
- Lab Assistant
- Inventory lab supplies
CMA Telehealth
Duke Urgent Care
09.2020 - 06.2021
- Providing tech support for providers and patients
- Customer service
- Triage
- Tech Support
- Scheduling
- Managing provider schedule
Clinical Scribe/RMA/Medical Office Assistant
First Health Moore Regional Hospital-Hoke Campus
04.2019 - 05.2020
- Vitals/ Assist Physician
- Venipuncture
- Urinary Analysis/ Microalbumin
- Intramuscular Injections
- Medication Refills/ Prior Authorization
- Front office administrative duties
- File/ Copy/ Scan/ Fax
- Nebulizer/Breathing Treatments
- Medical Transcribing for Doctor
- Order Referrals, Medications, Labs and Procedure
- Answer phones/ Customer Service
- EKG/Pulse Oximetry/PFT
- Verify Insurance/Balance Cash Drawer
- Scheduling
Medical Assistant
Breezewood Family Healthcare
11.2018 - 04.2019
- Vitals/ Assist Physician
- Venipuncture
- Urinary Analysis/ Microalbumin
- Intramuscular Injections
- Medication Refills/ Prior Authorization
- Patient Referrals
- File/ Copy/ Scan/ Fax
- Nebulizer/Breathing Treatments
Advanced Office/Call Center Clerk
Signature Performance Inc
Hickam Airforce Base
08.2017 - 01.2018
- Scheduling all healthcare appointments for service members and dependents
- Update appointment line protocols
- Data Entry
- Route incoming phone calls to respective clinic
- Communicate information
- New Contract
Advanced Office/Call Center Clerk
Mindleaf Technologies
Hickam Airforce Base
08.2016 - 08.2017
- Scheduling all healthcare appointments for service members and dependents
- Update appointment line protocols
- Data Entry
- Route incoming phone calls to respective clinic
- Communicate information
- Government Contractor
Paraprofessional (Skills trainer)
Bayada Home Care
Honolulu
03.2016 - 08.2016
- Assist in imparting instruction in class
- Provide support in planning, designing and implementing individualized lesson plans
- Reinforce learning by working with individual students or small groups
- Collect data to measure behavior
- Assist weak students by providing them with extra attention and compassion
Registered Medical Assistant (Lead) and Patient Coordinator
Fayetteville Pain Center
Fayetteville
05.2014 - 05.2015
- Vitals/ Assist Physician
- Patient Education
- Urine dip/drug screens.
- Insurance Prior Authorizations (RX and procedures)
- Medication Refills/ Prior Authorization
- Patient Referrals
- File/ Copy/ Scan/ Fax
- Assist Doctor with Injections
Medical Assistant
QTC Management
Fayetteville
11.2013 - 02.2014
- Front Desk
- Vitals
- Phlebotomy
- EKG
- Vision Testing
Medical Assistant, Practicum
Cross Creek Medical Center & Cape Fear Aesthetics
Fayetteville
09.2013 - 10.2013
- Vitals
- Schedule Appointments
- Patient Education
- X-Ray
- Pulmonary Function Tests
- Urine Dip/Drug Screens
- Glucose Testing
- Triage
- Patient Education
- Reconstitute Various Products
- Assist with Botox/Wrinkle Filler
Certified Nursing Assistant I
Maxim Healthcare
Fayetteville
11.2010 - 02.2011
- Obtain vital signs (BP/pulse)
- Assist residents with activities of daily living
- File/Copy/Scan
- Referrals
- Assist with Face-Lifts/Eye Lid Surgery
- Exam Room Set Up
- Monitor current status of patient's health and noted changes
E4 - Specialist, Unmanned Aerial Vehicle Operator
U.S. Army
Fort Polk
05.2005 - 03.2009
- Provide aerial support to troops conducting missions on ground.
- Receive awards and ribbons for my accomplishments in support of OIF/OEF 2007-2009
- Serve as a team leader where advising soldiers in my team (4 soldiers)
- Serve as S-2 (Security/Intelligence) assistant responsible for incoming personnel on security clearance status and eligibility
Education
Bachelors of Arts - Health and Human Services
University of Arizona Global Campus
Glendale, AZ05.2025
Associates Degree of Science - Medical Assisting
Miller-Motte College
Fayetteville, NC09.2013
Skills
- CPR and AED
- Organizational skills
- Communication skills
- Interpersonal skills
- Certified Phlebotomy Technician
- Registered Medical Assistant
Credentials
- RMA
- CPT
- NC Licensed Esthetician
Timeline
Peer Support Specialist (Outreach)
Volunteers of America
09.2025 - Current
Employment Specialist (IDD) Case Support Specialist
OE Enterprises
01.2025 - 06.2025
Medical Technician (Phlebotomist)
Department of Veteran Affairs
05.2024 - 12.2024
Driver Tech
Uber
01.2023 - Current
Clinical Intake Specialist
Veteran Evaluation Services
09.2021 - 01.2022
Phlebotomist (Contract)
Favorite Healthcare Staffing
06.2021 - 08.2021
CMA Telehealth
Duke Urgent Care
09.2020 - 06.2021
Grocery Delivery Driver
Point Pick Up Deliveries
05.2020 - 08.2022
Clinical Scribe/RMA/Medical Office Assistant
First Health Moore Regional Hospital-Hoke Campus
04.2019 - 05.2020
Medical Assistant
Breezewood Family Healthcare
11.2018 - 04.2019
Advanced Office/Call Center Clerk
Signature Performance Inc
08.2017 - 01.2018
Advanced Office/Call Center Clerk
Mindleaf Technologies
08.2016 - 08.2017
Paraprofessional (Skills trainer)
Bayada Home Care
03.2016 - 08.2016
Registered Medical Assistant (Lead) and Patient Coordinator
Fayetteville Pain Center
05.2014 - 05.2015
Medical Assistant
QTC Management
11.2013 - 02.2014
Medical Assistant, Practicum
Cross Creek Medical Center & Cape Fear Aesthetics
09.2013 - 10.2013
Certified Nursing Assistant I
Maxim Healthcare
11.2010 - 02.2011
E4 - Specialist, Unmanned Aerial Vehicle Operator
U.S. Army
05.2005 - 03.2009
Bachelors of Arts - Health and Human Services
University of Arizona Global Campus
Associates Degree of Science - Medical Assisting
Miller-Motte College