Ivory Harris

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Reduced errors in documentation by meticulously proofreading and editing written materials.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Supervised employees to promote optimal productivity in job tasks and duties.
• Identified issues with work vehicles and put in maintenance requests with shop department.
• Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.
• Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
• Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Managed payroll for temporary, hourly and salaried employees.
• Processed employee rehires, transfers, terminations, garnishments and withholdings.
• Answered special calls promptly to deliver exceptional service.
• Managed all payments processing, invoicing and collections tasks.
• Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.

Drives truck equipped with dump body to transport and dump loose materials, such as sand, gravel, crushed rock, coal, or bituminous paving materials: Pulls levers or turns crank to tilt body and dump contents

• Lifted freight and other objects of various shapes, sizes and weights up to  pounds.
• Sustained safety protocol, ensuring proper, cost-effective and safe handling of equipment and material usage.
• Loaded, balanced and secured product to safely transport goods 
• Supported management by reporting truck abnormalities for corrective action.
• Maintained records required for compliance with state and federal regulations.
• Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.

• Checked vehicles to ensure that mechanical, safety and emergency equipment were in good working order.
• Read and verified all permission slips for students to ride home with friends.
• Reconfigured routes when stops were added or removed from the schedule.
• Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
• Obeyed traffic laws, and follow established traffic and transportation procedures
• Transported passengers on predetermined routes while following local traffic regulations.

• Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and  complaints.
• Evaluated  benefits for each caller to determine service needs and address concerns.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
• Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
• Capitalized on opportunities to enhance customer experiences and bring in repeat business.