IVEY BROOKE TYNDALL
Winnabow
Summary
Dynamic professional with a proven track record at NC State Employees' Credit Union, excelling in client support and engagement. Leveraged empathetic communication and proficient computer skills to enhance customer satisfaction and team efficiency. Demonstrated commitment to integrity and collaborative team engagement, significantly improving client relationships and operational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Services Representative
NC State Employees' Credit Union
09.2022 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to ensure satisfactory problem resolutions.
- Facilitated withdrawals, accept deposits and update the members’ profiles.
Cashier
Lowe's Food
08.2021 - 09.2022
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
Team Member
Hardee's Fast Food Restaurant
04.2017 - 12.2020
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
No Degree - Certified Healthcare Access Associate (CHAA)
Cape Fear Community College
Wilmington, NC01-2025
Associate of Applied Science - Medical Office Administration, Medical Office Prof
Lenoir Community College
Kinston, NC07-2020
No Degree - Certificate in Medical Office Administration
Lenoir Community College
Kinston, NC05-2019
Skills
- Client Support
- Supportive Demeanor
- Client Engagement Strategies
- Empathetic Communication
- Collaborative Team Engagement
- Commitment to Integrity
- Complying with Guidelines
- Proficient Computer Skills
- Cash Transactions
Affiliations
- National Association of Healthcare Access Management (NAHAM)
Certification
- Certified Healthcare Assess Associate (CHAA), National Association of Healthcare Access Management (NAHAM), January, 2025
Timeline
Financial Services Representative
NC State Employees' Credit Union
09.2022 - Current
Cashier
Lowe's Food
08.2021 - 09.2022
Team Member
Hardee's Fast Food Restaurant
04.2017 - 12.2020
No Degree - Certified Healthcare Access Associate (CHAA)
Cape Fear Community College
Associate of Applied Science - Medical Office Administration, Medical Office Prof
Lenoir Community College
No Degree - Certificate in Medical Office Administration
Lenoir Community College
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