IVEY EARLS
MOORESBORO
Summary
Dynamic General Manager with a proven track record at Kentucky Fried Chicken, excelling in training and coaching teams to enhance customer service and operational efficiency. Skilled in profit and loss management, I implemented strategies that significantly boosted employee loyalty and maximized productivity while adhering to strict sanitation standards.
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
Work History
GENERAL MANAGER
Kentucky Fried Chicken
04.2010 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
PROFESSIONAL CLEANER
WILLIS CLEANING SERVICE
01.2005 - 12.2009
- Emptied trashcans and transported waste to collection areas.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used time management and efficient cleaning methods to meet deadlines.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Delivered quality customer service to address urgent needs and cleaning requests.
Environmental Services Housekeeper
Atrium Healthcare
01.2000 - 12.2004
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Documented and reported necessary facility and building repairs observed.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Education
High School Diploma -
CREST HIGH SCHOOL
SHELBY, NC 06-1992
Skills
- Sales
- Profit and loss
- Training and coaching
- Floor waxing
- Laundry
- Interior and exterior cleaning
- Customer service
Timeline
GENERAL MANAGER
Kentucky Fried Chicken
04.2010 - Current
PROFESSIONAL CLEANER
WILLIS CLEANING SERVICE
01.2005 - 12.2009
Environmental Services Housekeeper
Atrium Healthcare
01.2000 - 12.2004
High School Diploma -
CREST HIGH SCHOOL
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