Ivan Jovanovic
Charlotte
Summary
Client-facing operations and account professional with 6+ years guiding clients and teams through complex, multi-step processes from kickoff to completion. Proven record onboarding clients, coordinating cross-functional stakeholders, and delivering measurable results in fast-paced, high-expectation environments. Blends real estate transaction management, hospitality-grade client service, and multi-unit operations leadership. Licensed North Carolina Real Estate Broker with hands-on knowledge of real estate and property workflows — a natural fit for implementation, onboarding, and client success roles in proptech and SaaS. Comfortable juggling multiple clients at once and working independently.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front-of-House Captain
Counter-
Charlotte, NC
12.2025 - Current
- Run service and manage guest relationships at a Michelin-starred restaurant, keeping standards high on nights when everything happens at once.
- Daily user of Tock for reservations, guest notes, and prepaid experiences; supporting the venue through the 2026 Tock-to-Resy platform migration.
- Coordinate front- and back-of-house teams in real time to ensure seamless execution across simultaneous, time-sensitive priorities.
- Train and mentor service staff on standards, process, and hospitality excellence.
Licensed Real Estate Broker
Keller Williams SouthPark
Charlotte, NC
07.2024 - Current
- Guide clients end-to-end through complex, high-stakes real estate transactions, serving as their single point of contact from financing through negotiation, inspection, and closing.
- Onboard first-time buyers unfamiliar with the process, breaking an intimidating process into clear steps so first-time buyers always know whats next.
- Coordinated lenders, inspectors, attorneys, and vendors across multiple transactions to ensure timely closings.
- Built and maintained long-term client relationships, proactively resolving issues to ensure on-time completions and repeat referrals.
General Manager
Caswell Station
Charlotte, NC
06.2023 - 12.2025
- Directed all operations for a high-volume restaurant, leading a team of 20 through hiring, training, and ongoing development.
- Designed and implemented process and sales strategies that drove measurable revenue growth.
- Owned customer satisfaction end-to-end, resolving escalations and continuously improving the guest experience.
Account / Territory Manager
Priority1
Charlotte, NC
10.2021 - 06.2023
- Grew new book of business from $0 to $200K in monthly revenue through consultative relationship management and targeted account growth.
- Generated $2M in revenue and $500K in gross profit in 2022 by advising clients on cost optimization and tailored service solutions.
- Partnered with C-suite stakeholders, aligning services with operational needs to enhance client satisfaction and retention.
Inbound Marketing Representative
Townsquare Interactive
Charlotte, NC
02.2021 - 09.2021
- Managed client accounts and maintained relationships while learning and refining a structured, consultative process.
- Collaborated with management on strategy to support client retention and account growth.
- Collaborated with cross-functional teams to align marketing initiatives with business goals.
Managerial Assistant
Enterprise Rent-A-Car
Charlotte, NC
09.2019 - 02.2021
- Managed daily branch operations, customer flow, and service delivery, resolving issues with independent judgment to enhance customer satisfaction.
- Developed clientele and supported branch performance through meticulous attention to detail and effective problem-solving, contributing to overall service quality.
Education
B.S. - Sport Management
Coastal Carolina University
Conway, SCSkills
- Client Onboarding & Implementation
- Project Coordination
- Stakeholder & Client Communication
- Process Improvement
- Training & Enablement
- CRM & Pipeline Management
- Cross-Functional Collaboration
- Deadline & Timeline Management
- Problem Solving
- Remote Collaboration (Zoom, Slack)
- Microsoft Office (Excel, PowerPoint)
- Real Estate & Property Workflows
Certification
North Carolina Real Estate Broker — License #355188
LANGUAGES
English
Serbian (fluent)
Timeline
Front-of-House Captain
Counter-
12.2025 - Current
Licensed Real Estate Broker
Keller Williams SouthPark
07.2024 - Current
General Manager
Caswell Station
06.2023 - 12.2025
Account / Territory Manager
Priority1
10.2021 - 06.2023
Inbound Marketing Representative
Townsquare Interactive
02.2021 - 09.2021
Managerial Assistant
Enterprise Rent-A-Car
09.2019 - 02.2021
B.S. - Sport Management
Coastal Carolina University