Ivan Hernandez-Morales
Lillington,NC
Summary
Detail oriented and customer focused professional with a Bachelor's degree in Criminal Justice and hands on experience in equipment operation, safety compliance, and independent work. Skilled in troubleshooting, technical documentation, and delivering excellent customer service in dynamic environments. Known for adaptability, strong communication, and adherence to protocols and ready to learn and excel in field operations.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Responded quickly to incidents and assessed active situations for security concerns.
Correctional Officer
NC Department of Adult Correction
01.2024 - 02.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Inbound Stower
Amazon
10.2022 - 01.2024
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Assisted in training new employees on proper stowing techniques, ensuring consistency across the team.
Education
Criminal Justice
Fayetteville State University
Fayetteville, NC05-2022
High School Diploma -
Western Harnett High School
Lillington, NC06-2018
Skills
- Technical Troubleshooting
- Customer Interaction and Conflict Resolution
- Documentation and Reporting
- Time and Task Management
- Safety and Compliance Awareness
- Document management
Languages
English
Spanish
Timeline
Security Officer
Allied Universal Security Services
03.2025 - Current
Correctional Officer
NC Department of Adult Correction
01.2024 - 02.2025
Inbound Stower
Amazon
10.2022 - 01.2024
Criminal Justice
Fayetteville State University
High School Diploma -
Western Harnett High School
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