Ivan Copney
Arden
Summary
Results-driven property manager with expertise in optimizing operations and enhancing customer satisfaction. Proven ability to lead teams, solve problems effectively, and manage accounts receivable efficiently.
Overview
33
33
years of professional experience
Work History
Property Manager
Savegreen Self Storage
2025.07 - Current
- Administered all aspects of daily operations at self-storage facility, ensuring optimal performance and customer satisfaction.
- Managed customer inquiries and problem resolution processes, fostering positive customer experiences and loyalty.
- Implemented inventory management systems for efficient tracking of storage units.
- Coordinated customer service activities, addressing inquiries and resolving issues promptly.
- Assisted in budgeting and expense monitoring to optimize operational costs.
- Developed marketing strategies to attract new customers and retain existing tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Facilitated comprehensive move-out inspections with tenants to ensure identification of required repairs.
Auction Manager
Auction.com
2017.10 - 2024.02
- Led strategic initiatives to optimize auction workflows and improve overall participant engagement.
- Managed auction processes, ensuring compliance with industry regulations and best practices.
- Coordinated with cross-functional teams to enhance auction scheduling and execution efficiency.
- Developed training materials for staff on auction software functionalities and operational standards.
Principal Owner Commercial Cleaning Francshise
Copney Enterprises
2004.06 - 2012.10
- Established key partnerships, fostering relationships that expanded market reach and revenue streams.
- Developed strategic business plans to drive growth and enhance operational efficiency.
- Oversaw daily operations, ensuring alignment with organizational goals and industry standards.
- Mentored team members, enhancing skills and promoting a culture of continuous improvement.
Senior Pharmaceutical Sales Representative
GlaxoSmithKline Pharmaceuticals
1997.06 - 2004.06
- Developed and maintained strong relationships with healthcare professionals to promote pharmaceutical products.
- Delivered engaging presentations and training sessions on product benefits to medical staff and stakeholders.
- Collaborated with cross-functional teams to design and implement effective marketing strategies for new product launches.
- Conducted in-depth market analysis to identify opportunities for product growth and increased sales.
Manager
Norwest Financial
1994.09 - 1997.06
- Implemented strategic initiatives to optimize resource allocation and reduce costs.
- Led teams to enhance operational efficiency and streamline financial processes.
- Developed training programs to improve staff performance and service delivery.
- Oversaw compliance with regulatory requirements, ensuring adherence across all departments.
Medicaid Eligibility Specialist
Department of Human Services
1993.09 - 1994.09
- Evaluated Medicaid applications for eligibility compliance and accuracy.
- Conducted thorough interviews to gather necessary documentation from applicants.
- Streamlined application processes to enhance efficiency in case reviews.
- Educated clients on Medicaid benefits and eligibility requirements during consultations.
Education
Bachelor of Science - Public Relations
Appalachian State University
Boone, NC1992-05
Bachelor of Science - Business Communication
Appalachian State University
Boone, NC1992-05
Skills
- Property management
- Accounts receivable management
- Property inspections
- Customer service-oriented
Timeline
Property Manager
Savegreen Self Storage
2025.07 - Current
Auction Manager
Auction.com
2017.10 - 2024.02
Principal Owner Commercial Cleaning Francshise
Copney Enterprises
2004.06 - 2012.10
Senior Pharmaceutical Sales Representative
GlaxoSmithKline Pharmaceuticals
1997.06 - 2004.06
Manager
Norwest Financial
1994.09 - 1997.06
Medicaid Eligibility Specialist
Department of Human Services
1993.09 - 1994.09
Bachelor of Science - Public Relations
Appalachian State University
Bachelor of Science - Business Communication
Appalachian State University