Itzelle Heinberg
Wilmington
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Crew Member
Wandering Cone Creamery
05.2025 - Current
- Assisted customers with menu selections and provided exceptional service.
- Handled cash and credit transactions accurately while adhering to company policies.
- Took orders, prepared orders, and collected payments.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Teacher’s Assistant
Brooks Jewish Academy
08.2024 - Current
- Assisted teachers in lesson preparation, enhancing classroom engagement and learning effectiveness.
- Supported individual students with diverse learning needs, fostering an inclusive educational environment.
- Organized and maintained classroom materials, streamlining instructional processes for improved efficiency.
- Implemented behavior management strategies, contributing to a positive classroom atmosphere.
Volunteer
Thalian Association
06.2023 - Current
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Enhanced educational opportunities by volunteering as teaching assistant for arts programs.
Education
High School Diploma -
Issac Bear Early College Highschool
Wilmington, NC05-2027
No Degree -
University of North Carolina At Wilmington
Wilmington, NC05-2027
Skills
- POS system operation
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
Timeline
Crew Member
Wandering Cone Creamery
05.2025 - Current
Teacher’s Assistant
Brooks Jewish Academy
08.2024 - Current
Volunteer
Thalian Association
06.2023 - Current
High School Diploma -
Issac Bear Early College Highschool
No Degree -
University of North Carolina At Wilmington