Itia Robertson
Woodland
Summary
Productive administrative support worker with organized nature, skill in prioritizing tasks and excellent time management. Willing to take on any clerical need to boost efficiency and team performance in multiple environments. Proficient in managing physical and digital records while currently pursuing Microsoft Office Certification.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Natural Hair Care Specialist
Braidz And Beyond
Ahoskie
01.2015 - Current
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Consistently received positive performance reviews from guests.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Resolved guest complaints about service or style.
- Performed in-home services for elderly clients unable to travel to salon.
Sales Manager
Aarons Sales And Lease
Ahoskie
02.2009 - 12.2011
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Produced contracts, reports, letters, and proposals for clients.
- Resolved customer issues quickly and managed over 800 accounts to increase sales and meet quotas.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
Call Center Representative/Team Leader
Verizon Wireless
Petersburg
04.2005 - 08.2009
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Identified individual employee's unique work styles and adapted management methods.
- Set overall vision and provided team leadership.
Education
Associate of Science - Registered Nursing
ECPI Medical Careers Instiute
Richmond, VA05.2010
Bachelor of Science - Computer Engineering
Virginia State University
Petersburg, VAHigh School Diploma -
Hertford County High School
Ahoskie, NC06.2004
Skills
- Computer literate
- Data entry expertise
- Active listening skills
- Ability to speak clearly
- Event Planning
- Customer and client relations
- Records management
- Sorting and labeling
- Letter preparation
- Time management
- Multi-line phone proficiency
- Team Bonding
Affiliations
Order of the Eastern Star
Certification
- Licensed Natural Hair Care Specialist - 5 years
- Licensed Natural Hair Specialist Teacher - 5 years
Timeline
Natural Hair Care Specialist
Braidz And Beyond
01.2015 - Current
Sales Manager
Aarons Sales And Lease
02.2009 - 12.2011
Call Center Representative/Team Leader
Verizon Wireless
04.2005 - 08.2009
Associate of Science - Registered Nursing
ECPI Medical Careers Instiute
Bachelor of Science - Computer Engineering
Virginia State University
High School Diploma -
Hertford County High School
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