Ismeal Hutcherson
Burgaw
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
13
13
years of professional experience
Work History
Assistant Route Service Representative
CINTAS, Professional Uniform and Facility Services
10.2023 - Current
- Managed daily route operations to ensure timely deliveries and customer satisfaction.
- Streamlined inventory management processes, reducing discrepancies and enhancing accuracy.
- Coordinated with warehouse teams to ensure accurate order fulfillment and timely dispatches.
- Enhanced customer satisfaction by providing timely and efficient route service deliveries.
- Managed inventory of products on delivery trucks, ensuring proper stock levels for client needs.
- Improved route efficiency by analyzing travel patterns and adjusting routes accordingly.
- Ensured accurate invoicing and billing for all clients, streamlining the payment process.
- Adhered strictly to compliance standards set forth by both the company as well as industry regulators.
- Developed strong relationships with customers to improve service quality and retention.
Assistant Store Manager
Piggly Wiggly
11.2012 - 10.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
Deli Manager
Piggly Wiggly
01.2020 - 01.2022
- Oversaw daily deli operations ensuring compliance with health and safety standards.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Developed inventory management strategies to optimize product freshness and reduce waste.
- Implemented sales promotions that enhanced customer engagement and increased foot traffic.
- Managed supplier relationships to secure high-quality ingredients at competitive prices.
- Enhanced store merchandising strategies to improve product visibility and maximize sales opportunities.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on weekly basis.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Collaborated with kitchen team to develop new and innovative deli recipes, attracting broader clientele.
- Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
- Optimized layout of deli counter for better product visibility and accessibility, enhancing customer shopping experience.
- Monitored food inventory and supplies to prevent waste.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food preparation, production, and plating for quality control.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Supervised food presentation and plating to enhance visual appeal.
Assistant Deli Manager
Lowe's Foods
10.2019 - 07.2020
- Supervised daily deli operations, ensuring compliance with food safety and quality standards.
- Trained and mentored staff on best practices in food preparation and customer service.
- Developed scheduling strategies to optimize labor efficiency during peak hours.
- Managed inventory control, reducing waste through effective stock rotation procedures.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Enhanced customer satisfaction by addressing complaints promptly and providing tailored recommendations.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Controlled freshness of products by rotating and removing out of code merchandise.
Education
High School Diploma -
Pender High School
Burgaw, NC06.2000
Skills
- Sales and Marketing
- Product and Service Sales
- Customer Service
- POS Systems Operations
- Issue Resolution
- Employee Scheduling
- Staff Supervision
- Cost Control
- Store Opening and Closing
- Vendor Management
- Retail Operations
- Goals and Performance
Timeline
Assistant Route Service Representative
CINTAS, Professional Uniform and Facility Services
10.2023 - Current
Deli Manager
Piggly Wiggly
01.2020 - 01.2022
Assistant Deli Manager
Lowe's Foods
10.2019 - 07.2020
Assistant Store Manager
Piggly Wiggly
11.2012 - 10.2023
High School Diploma -
Pender High School
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