Ismael Rodriguez
Winston-Salem
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Leader, Barista
Starbucks
Winston-Salem
08.2022 - Current
- Anticipated customer and store needs by evaluating environment and customer cues to enhance service delivery.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Trained new hires by reinforcing successful performance and providing constructive coaching to ensure effective onboarding.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all partners during each shift.
- Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Adhered to scheduled shifts by consistently arriving on time and prepared for work.
Team Member/Line Cook
Dairi-O
Clemmons
09.2021 - 06.2022
- Prepared food items according to company standards and recipes.
- Assisted customers with menu selections and provided excellent service.
- Effectively problem solved complaints to ensure customer satisfaction
- Maintained cleanliness of work areas, ensuring a safe environment.
Education
West Forsyth High School
Clemmons, North CarolinaSkills
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Adaptability
- Training assistance
- Customer service
- Store operations
- Safety compliance
- Inventory management
Timeline
Shift Leader, Barista
Starbucks
08.2022 - Current
Team Member/Line Cook
Dairi-O
09.2021 - 06.2022
West Forsyth High School