Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Isaiah Whitten

Raleigh

Summary

Resourceful lead bartender known for high productivity and efficient task completion. Specialize in mixology, inventory management, and customer service, ensuring smooth operation of bar services. Excel in communication, teamwork, and adaptability, bringing positive energy and seamless collaboration to every shift.

Overview

13
13
years of professional experience

Work History

Lead Bartender

Bartaco
Charlotte/Raleigh
02.2024 - 08.2025
  • Learned and educated company policies, procedures, missions, and visions in preparation to open a new location (Charlotte).
  • Set the standard for exemplary service and hospitality
  • Trained and mentored new bartenders on service standards and drink preparation.
  • Provided exceptional customer service, enhancing guest experiences at the bar.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Oversaw compliance with health and safety regulations in bartending practices.
  • Provided the management team with feedback from guests and employees in an effort to promote a fun and enjoyable atmosphere.
  • Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
  • Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
  • Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
  • Frequent work evaluations with the management team conducive to a gradual phase into a management role.
  • Using interpersonal skills to provide exceptional experience and increase guest retention.

Beverage Manager

Pizza Peel & Tap Room
Charlotte
11.2015 - 12.2023
  • Managed beverage inventory and ensured optimal stock levels for service.
  • Oversaw daily bar operations to ensure compliance with ALE and health regulations
  • Conducted regular staff meetings to discuss product knowledge and promotions.
  • Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
  • Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
  • Attracted, recruited, and trained new employees.
  • Inputting daily reports/sales, invoices, and employee wages to a spreadsheet.
  • Assisted staff by serving food and beverages or bussing tables.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Server

Rosewater Kitchen & Bar
Raleigh
10.2019 - 03.2020
  • As the lead server, I had a pivotal role in setting the exemplary standard for service and hospitality.
  • Acquiring and inquiring knowledge to assist in the success of the restaurants grand opening.
  • Provided guidance to guest for an optimal experience while also mitigating issues and conflicts that arise.
  • Assisting with training new servers and providing ongoing support and guidance to ensure consistent quality of service.
  • Coordinated with the management team to organize and implement staff training programs and ensure that all servers were trained and knowledgeable about the menu and restaurant policies.
  • Executing strategies to upsell and increase revenue by promoting seasonal specials and signature dishes to guests.

Crew Leader

Autobell Car Wash
Charlotte
12.2012 - 05.2017
  • Aided to successful operations and procedures that led to record sales for the store.
  • Ensured proper operation of equipment and mechanisms in the car wash bay.
  • Implemented new procedures to improve efficiency in the car wash process.
  • Applied efficient scheduling and resource allocation to maximize productivity and minimize wait times for customers.
  • Train and develop team members to ensure high standards of customer service and car wash quality.
  • Trained and mentor new crew members to ensure they are properly equipped with the skills and knowledge needed to perform their job duties effectively.
  • Ensured crew members comply with all safety regulations and OSHA laws.

Education

Bachelor of Science - Psychology

UNC Charlotte
Charlotte, NC
12-2020

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
05-2018

Skills

  • Drink preparation
  • Inventory management
  • Health compliance
  • Beverage knowledge
  • Conflict resolution
  • Team building
  • Training development
  • Effective communication
  • Customer relationship management
  • Service excellence
  • Staff management
  • Upselling strategies
  • Basic accounting
  • MS office
  • Critical thinking
  • Organizational skills
  • Collaboration
  • Decision-making
  • Cultural awareness

Leadership Experience

Volunteer, Gerontology Practice, Charlotte, NC, 08/01/19, 12/01/19, Organizing and attending weekly meetings between myself and residents of the living community., Consistently communicating with residents., Providing a supportive and engaging environment that allows members of the community to speak.

Timeline

Lead Bartender

Bartaco
02.2024 - 08.2025

Server

Rosewater Kitchen & Bar
10.2019 - 03.2020

Beverage Manager

Pizza Peel & Tap Room
11.2015 - 12.2023

Crew Leader

Autobell Car Wash
12.2012 - 05.2017

Bachelor of Science - Psychology

UNC Charlotte

Associate of Arts -

Central Piedmont Community College

Similar Profiles

CREATE PROFILE
Isaiah Whitten