Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Samboy

Apex

Summary

Experienced professional with a proven background in leadership, mentorship, and hospitality. Known for driving results by improving operations, fostering team collaboration, and meeting organizational goals efficiently. Dependable and adaptable, with a reputation for maintaining high standards while navigating change. Eager to bring my skills and experience to a dynamic role where I can make an immediate impact.

Overview

8
8
years of professional experience

Work History

Supervisor

Starbucks
08.2019 - Current
  • Led and motivated a team of baristas to achieve sales goals.
  • Provided exceptional customer service and resolved customer issues effectively.
  • Trained new team members on product knowledge and company policies.

Sales Associate

AT&T
06.2019 - 04.2020
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Developed effective sales strategies to optimize customer satisfaction.
  • Collaborated with team members to develop innovative solutions for complex issues.
  • Identified opportunities to upsell additional products and services.

Sales Representative

FedEx Ground
06.2018 - 05.2019
  • Communicated product features, advantages, and benefits to customers.
  • Identified ways to improve efficiency in operations and implemented process changes.

Front Desk Associate & Shuttle Driver

Holiday Inn Express & Suites
01.2018 - 06.2018
  • Answered phone professionally and courteously and used proper phone greeting techniques.
  • Processed payments with accuracy using cash registers, credit card machines, and Windows systems.
  • Developed strong relationships with guests through attentive listening and effective communication.
  • Distributed keys, towels and other materials to guests.
  • Assisted guests with check-ins and checkouts while providing courteous hospitality service.

Sales Associate

Forever 21
09.2017 - 01.2018
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Applied problem-solving abilities when resolving customer issues or complaints in a timely manner.
  • Demonstrated excellence in customer service and communication skills by providing knowledgeable advice to customers regarding clothing styles, sizes, and colors.
  • Utilized knowledge of fashion trends to effectively promote new products and services to customers.
  • Maximized sales opportunities by offering additional items that complimented customer selections.
  • Demonstrated ability to remain composed under pressure during peak hours of business activity.

Education

Associate of Arts -

Wake Technical Community College
Raleigh, NC
05-2026

High School Diploma - General Studies

East River High School
Orlando, FL
05.2019

Bachelor of Arts - Spanish Education

North Carolina State University
Raleigh, NC
05-2028

Skills

  • Service excellence
  • Experience with Microsoft and POS technology
  • Completed an accredited computer course with a 40 GPA
  • Public communications training
  • Sales proficiency
  • Team collaboration management
  • Effective problem resolution
  • Negotiation
  • Training and mentoring
  • Team leadership
  • Collaborative team development

Timeline

Supervisor

Starbucks
08.2019 - Current

Sales Associate

AT&T
06.2019 - 04.2020

Sales Representative

FedEx Ground
06.2018 - 05.2019

Front Desk Associate & Shuttle Driver

Holiday Inn Express & Suites
01.2018 - 06.2018

Sales Associate

Forever 21
09.2017 - 01.2018

High School Diploma - General Studies

East River High School

Associate of Arts -

Wake Technical Community College

Bachelor of Arts - Spanish Education

North Carolina State University

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Isaiah Samboy