Isaiah Kroeger
Asheboro
Summary
Dedicated Shift Manager with a strong focus on customer service, cash handling, and employee training. Proven ability to implement process improvements that enhance service quality and efficiency.
Overview
3
3
years of professional experience
Work History
Shift Manager
Mcdonalds
Asheboro, NC
02.2025 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on food safety and service standards.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented process improvements that enhanced service speed during peak hours.
- Resolved customer complaints swiftly, maintaining high service quality standards.
- Collaborated with management to develop strategies for enhancing overall store performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
FOH BOF Crew Member
Chic-Fil-A
Asheboro, NC
06.2023 - 12.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
Roofer Helper
Eric Rote
Rock Hill, SC
06.2024 - 11.2025
- Assisted in installing roofing materials, ensuring adherence to safety protocols.
- Conducted thorough inspections of roofing systems to identify maintenance needs.
- Helped maintain tools and equipment, ensuring readiness for daily tasks.
- Supported senior roofers in troubleshooting and resolving installation issues.
Education
High School Diploma -
Home Schooled
02-2026
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Handling customer complaints
- Documentation and reporting
- Safety compliance
Timeline
Shift Manager
Mcdonalds
02.2025 - Current
Roofer Helper
Eric Rote
06.2024 - 11.2025
FOH BOF Crew Member
Chic-Fil-A
06.2023 - 12.2025
High School Diploma -
Home Schooled