ISAIAH D. GAUSE
Charlotte
Summary
Dynamic and dependable customer service representative with extensive experience in client communication, operations, and logistics. Possesses expertise in efficiently resolving customer concerns, managing multiple systems seamlessly, and consistently maintaining high satisfaction ratings. Demonstrates the ability to adapt swiftly to changing circumstances, work autonomously, and deliver exceptional service in fast-paced environments. Committed to fostering positive relationships and enhancing the overall customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor Installer/Sales Associate
Coral Energy
05.2024 - Current
- Oversaw daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated scheduling and resource allocation to optimize team performance.
- Supervised customer service team, ensuring high-quality support and timely issue resolution.
Cashier/Shuttle Driver (Part-Time)
Sonesta
12.2023 - Current
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Maintained inventory levels, restocking shelves to provide optimal product availability.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Conducted regular audits of cash drawers, maintaining compliance with financial policies and procedures.
Driver/Sales/Laborer
1800-Got-Junk?
05.2023 - 11.2023
- Provided excellent customer service during junk removal and offered service estimates.
- Educated customers on available services and managed reports.
- Loaded, unloaded, and secured materials while ensuring safety standards.
- Ensured timely and safe transportation of junk removal items to designated locations.
- Operated various vehicles, including box trucks, adhering to all safety regulations and protocols.
Customer Service/Driver (Temp)
Super Mattress
03.2023 - 06.2023
- Delivered mattresses across NC and SC while ensuring customer satisfaction.
- Provided product recommendations and assisted with troubleshooting issues.
- Maintained 98% satisfaction through reliable service.
- Delivered exceptional customer service during mattress deliveries, ensuring satisfaction and addressing concerns promptly.
- Coordinated logistics for timely delivery routes, optimizing efficiency and minimizing delays.
Laborer
Tristate Polishing, LLC
09.2021 - 12.2022
- Provided project estimates and managed debris removal.
- Contributed to site safety and productivity improvements.
- Operated polishing machinery to enhance surface finishes on a variety of materials.
- Maintained equipment cleanliness and functionality through regular inspections and maintenance routines.
Customer Service Agent
SIXT Car Rental
04.2022 - 09.2022
- Greeted customers, gathered feedback, and ensured seamless rental experience.
- Conducted vehicle inspections and documented damages.
- Addressed discrepancies and maintained service standards.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Managed reservations and bookings using proprietary systems, optimizing workflow processes.
B2B Customer Service Representative (Remote, Temp)
Williams-Sonoma, Inc.
11.2021 - 03.2022
- Processed over 100 customer orders daily with accuracy.
- Promoted key products and provided tailored customer advice.
- Managed billing inquiries and advised customers on payment terms and account status.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed escalated issues, providing timely solutions to enhance customer experience.
Education
High School Diploma -
Brittan Academy High School
Charlotte, NC01.2010
Skills
- Customer Service & Communication
- Problem Solving
- Team Collaboration
- Data Entry & Order Processing
- Conflict Resolution
- Time Management
Certification
- NYC SST OSHA 360 Training
- OSHA 10 – Construction Industry
- OSHA 30 – Construction Industry
- Hazard Communication Certificate
Timeline
Supervisor Installer/Sales Associate
Coral Energy
05.2024 - Current
Cashier/Shuttle Driver (Part-Time)
Sonesta
12.2023 - Current
Driver/Sales/Laborer
1800-Got-Junk?
05.2023 - 11.2023
Customer Service/Driver (Temp)
Super Mattress
03.2023 - 06.2023
Customer Service Agent
SIXT Car Rental
04.2022 - 09.2022
B2B Customer Service Representative (Remote, Temp)
Williams-Sonoma, Inc.
11.2021 - 03.2022
Laborer
Tristate Polishing, LLC
09.2021 - 12.2022
High School Diploma -
Brittan Academy High School