Isaiah Alexander
Charlotte
Summary
Jr. IT Professional seeking an analytical and solution-focused opportunity that enables me to utilize my Bachelor of Science in Information Technology. Focused on programming and/or providing technical support, with strong desire to develop in professional setting.
Overview
2
2
years of professional experience
Work History
Intern Information Technology Support Specialist
DCP Team, Inc.
01.2023 - 01.2025
Authenticated In-Bound End-User calls into the Help Desk
Jr. Programming for Applications with Java backend
In-Bound Tier 1 Technical Support (Restart Issues, Accessing Application Issues, etc.)
Ensured timely execution of all issues by maintaining communications with end-users and making follow-up calls, and/or confirmed ticket closure
Education
Bachelor of Science - Information Technology
Livingstone College
Salisbury, NC12-2023
Skills
- Teamwork and Collaboration
- JAVA
- XCOBOL
- C
- Microsoft Office
- Microsoft OS
- Customer Service
- Quick Learner
- Problem-Solving
- Reliable
Timeline
Intern Information Technology Support Specialist
DCP Team, Inc.
01.2023 - 01.2025
Bachelor of Science - Information Technology
Livingstone College
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