Isadee Gomez
Unifi
Concord
1
Language
11
years of professional experience
Adaptable and detail-oriented Ramp Supervisor focused on optimizing workflows and enhancing customer service. Known for problem-solving capabilities and training staff to achieve operational excellence.
Work History
Ramp Supervisor
2 Years 3 Months- Supervised ramp operations, ensuring timely aircraft turnaround and adherence to safety protocols.
- Certified to tow and pushback aircraft.
- Coordinated loading and unloading of baggage, optimizing workflow and minimizing delays.
- Certified trainer, trained new staff on operational procedures, enhancing team efficiency and performance standards.
- Trained new staff on operational procedures, enhancing team efficiency and performance standards.
- Implemented process improvements that streamlined operations, increasing overall productivity in ramp services.
- Collaborated with ground crew to resolve issues impacting service delivery and customer satisfaction.
- Conducted regular inspections of equipment and tools, maintaining operational readiness and safety standards.
- Led daily briefings to communicate objectives, share updates, and foster teamwork among ramp personnel.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
- Certified on positioning jet bridge to and from aircraft.
- Skilled at working independently and collaboratively in a team environment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- GSC certified.
Property Manager
10 Years 2 Months- Developed and implemented property management policies, enhancing operational efficiency and compliance with regulations.
- Coordinated leasing activities, including tenant screenings and lease negotiations, to maximize occupancy rates.
- Managed vendor relationships, overseeing service contracts for maintenance, repairs, and property improvements.
- Supervised daily operations of residential and commercial properties, ensuring tenant satisfaction and property maintenance.
- Analyzed financial reports to identify trends and develop budgets that align with organizational goals.
- Trained and mentored junior staff on best practices in property management and customer service excellence.
- Led initiatives to improve tenant retention through community engagement programs and enhanced communication strategies.
- Streamlined reporting processes by integrating property management software, improving data accuracy and accessibility.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital format for the property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with maintenance and contractors staff on maintenance and upkeep.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Education
High School Diploma
Skills
Ramp service
Operational effectiveness
Baggage handling
Ground support equipment
FAA regulations
Safety compliance
Incident reporting
Incident management
Task management
Schedule coordination
Aircraft checks
Customer service
Problem-solving
Passenger boarding
Languages
Spanish
Native or Bilingual
Timeline
Ramp Supervisor
Unifi
05.2024 - CurrentRead More
Property Manager
RedHill Venture
02.2015 - 04.2025Read More
Murry Bergtraum High. School
High School Diploma
Read More