ISABELLA OSBORN
Indian Trail
Summary
Proven to enhance customer satisfaction and streamline service processes my work experience showcases exceptional customer service and multitasking abilities,My adeptness at problem-solving and maintaining high cleanliness standards underscores my comprehensive skill set in fast-paced environments. I run 2 of my own start-up businesses, one being an interior car detailing business, and the other being a crafting business which I make a variety of candles, soaps, necklaces, and much more. I am efficient, determined, consistent, passionate, compassionate, kind, reliable, flexible, organized and focused. I try my best at what I do. I love to learn, and do very well with cross training, I am looking for a company I can move forward in. I pick up on things quickly and can accurately train others with my knowledge. I connect well with others and their needs, I'm especially good with animals and children. I have done many jobs outside of regular work as well, mostly labor jobs such as cleaning and organizing, moving large and small items, picking and dropping things off. I have reliable transportation. I am CPR/First Aid/BLS certified, as well as alcohol/food certified.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
The Black Sheep
02.2023 - 04.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Examined doors, windows and gates to verify security.
Server
HuHot Mongolian Grill
11.2023 - 04.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner.
Nanny
Private Employer
02.2023 - 04.2024
- Built trust through open communication with both children and their parents
- Exhibited patience and understanding when dealing with difficult behaviors from children
- Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts.
Mover
Baileys Moving and Storage
05.2022 - 02.2023
- Demonstrated an ability to lift heavy items up to 50 pounds without assistance
- Efficiently loaded and unloaded furniture from truck using appropriate safety techniques
- Used problem-solving skills to efficiently complete moves.
Server
Sandys
09.2021 - 03.2022
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages
- Prepared checks to itemize and total meal costs and sales taxes
- Filled condiment, salt, and pepper, and napkin containers.
Receptionist
Banfield Pet Hospital
11.2020 - 08.2021
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols.
Yard Supervisor
Camp Bow Wow
03.2019 - 06.2020
- Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
- Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
- Made sure dogs felt safe, and at home.
- Learning each dogs quirks and dislikes.
- Feeding dogs on schedule and according to their diets.
- Giving dogs medicine on schedule, accurately following instructions.
- Supervising animal play.
- Cleaning kennels, yards, and floors around the facility
- Bathing, Nail trimming
- Keeping track of each animals belongings.
Education
High School Diploma -
Arapahoe Highschool
Centennial, CO12.2019
Skills
- Organizational Skills
- Interpersonal Skills
- Strong Work Ethic
- Cleanliness Standards
- Exceptional Customer Service
- Problem Solving
- Team Collaboration
- Tableside Etiquette
- Cash Handling
- Memory Retention
- Multitasking Abilities
- Positive Attitude
- Allergy Awareness
- Time Management
- Computer Literacy
- Conflict Resolution
- Upselling Techniques
- Attention to Detail
- Food Safety Practices
- Order Accuracy
- Effective Communication
- Stress Management
- Professional Appearance
- Patrolling
- Verbal and written communication
- Workplace Safety
- Punctuality
- Emergency Response
- Incident Reporting
- First Aid Certified
- Emergency awareness
- Keen observer
- Reliability
- Threat Assessment
- Relationship building and management
- CPR Certified
- Adaptable and Flexible
- Attentive and Observant
Certification
- CPR
- BLS
- First Aid
References
- Amber Wade, Private Nanny, (815) 540-9515, isabelladosborn02@gmail.com
- Derik Core, Elite Pools, (910) 237-4633, isabelladosborn02@gmail.com
- Dave Bower, Ranger Underground LLC, (719) 425-5727, isabelladosborn02@gmail.com
- Mike Jacobs, Private Business, (573) 433-6428, isabelladosborn02@gmail.com
Timeline
Server
HuHot Mongolian Grill
11.2023 - 04.2024
Security Guard
The Black Sheep
02.2023 - 04.2024
Nanny
Private Employer
02.2023 - 04.2024
Mover
Baileys Moving and Storage
05.2022 - 02.2023
Server
Sandys
09.2021 - 03.2022
Receptionist
Banfield Pet Hospital
11.2020 - 08.2021
Yard Supervisor
Camp Bow Wow
03.2019 - 06.2020
High School Diploma -
Arapahoe Highschool
- CPR
- BLS
- First Aid
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