Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabella Olguin-Nieto

Wake Forest

Summary

In my role as Assistant Manager, I've taken on a wide range of responsibilities that have helped me grow professionally and personally. This position has helped me improve my time management skills by balancing daily tasks, supporting my team, and making sure priorities are handled efficiently. Training new employees has allowed me to develop strong communication and coaching skills, and I make it a priority to ensure they feel confident and prepared for their role. As a leader, I focus on leading by example, staying calm under pressure, and being someone my team can depend on. I'm also heavily involved in back room operations, this includes managing stock, organizing inventory, and processing shipment to keep everything accurate and running smoothly. Paying attention to details is important to me because I understand how much it impacts overall operations. Most importantly, I work hard to keep my team motivated by maintaining a positive work environment, recognizing their efforts, and encouraging everyone to perform their best.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Garage Clothing Store
Durham, NC
07.2024 - Current
  • Assisted in managing daily operations and workflow efficiency.
  • Collaborated with team members to enhance customer service experiences.
  • Executed inventory management processes using point-of-sale systems.
  • Trained and mentored new staff on company policies and procedures.
  • Conducted regular quality checks to ensure compliance with standards.
  • Developed schedules to optimize staffing levels during peak hours.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales Associate

Cotton Company
Wake Forest, NC
06.2023 - 09.2023
  • Engaged with customers to address inquiries, fostering positive relationships and repeat business.
  • Organized promotional displays to drive sales during seasonal events and special promotions.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Hobby Lobby
Raleigh, NC
09.2022 - 12.2022
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained visual merchandising standards to promote featured products effectively.
  • Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
  • Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Heritage High School
Wake Forest, NC

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Sales strategies
  • Recruiting and interviewing
  • Staff development
  • Orientation and training

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Garage Clothing Store
07.2024 - Current

Sales Associate

Cotton Company
06.2023 - 09.2023

Sales Associate

Hobby Lobby
09.2022 - 12.2022

High School Diploma -

Heritage High School
Isabella Olguin-Nieto