Isabella Enciso
Charlotte
Summary
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to promote positive interactions. Focused on delivering and propelling seamless care through customer service needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Make-A-Wish
03.2023 - Current
- Enhanced community engagement by organizing and leading outreach events.
- Assisted with special events and programs.
Hostess, Togo Specialist, Server Assistant
Outback Steakhouse
11.2018 - Current
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Togo Specialist, Hostess
Bonefish Grill Restaurants
11.2021 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
Education
Bachelor of Science - Social Work
University of North Carolina At Charlotte
Charlotte, NC05.2025
Skills
- Non-Profit Organization Operations
- Positive Interactions
- Time Management
Certification
Basics of Criminal Justice Technology
Timeline
Volunteer
Make-A-Wish
03.2023 - Current
Togo Specialist, Hostess
Bonefish Grill Restaurants
11.2021 - 01.2023
Hostess, Togo Specialist, Server Assistant
Outback Steakhouse
11.2018 - Current
Bachelor of Science - Social Work
University of North Carolina At Charlotte
Basics of Criminal Justice Technology
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