Isabel Peel
Belmont
Summary
I am a customer-focused individual with a passion for delivering exceptional service and developing relationships. I exhibit strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
Charlotte
11.2024 - Current
- Full-time, center based ABA (Applied Behavior Analysis) therapy for young children diagnosed with autism spectrum disorder
- Obtained 40-hour Registered Behavior Technician certification administered by the Behavior Analyst Certification Board (BACB)
- Mitigated behavioral challenges effectively by implementing personalized intervention strategies tailored to individual needs
- Managed high-stress situations by employing effective crisis intervention techniques to ensure client well-being
- Ensured the safety and well-being of clients through continuous monitoring and adherence to established protocols
Caregiver
Multiple Families
Charlotte
08.2019 - 08.2024
- Provided comprehensive care and a nurturing, developmentally appropriate environment for children of various ages
- Identified signs of emotional or developmental problems in children to alert parents or guardians
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions
Hostess
Briar Common Brewery and Eatery
Denver
03.2023 - 03.2024
- Built positive relationships with other front-of-house and kitchen staff.
- Provided excellent customer service by addressing customer needs promptly.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
Some College (No Degree) - Psychology
University of North Carolina At Charlotte
Charlotte, NCSkills
- Applied Behavior Analysis (ABA)
- Microsoft Word, Microsoft Excel
- CPR/First Aid
- Crisis intervention
- Behavioral assessment
- Client relationship management
- Communication skills
- Customer service skills
- Natural environment training
- Conflict resolution
- Spanish proficiency
Languages
Spanish
Limited
References
References available upon request.
Timeline
Registered Behavior Technician
Action Behavior Centers
11.2024 - Current
Hostess
Briar Common Brewery and Eatery
03.2023 - 03.2024
Caregiver
Multiple Families
08.2019 - 08.2024
Some College (No Degree) - Psychology
University of North Carolina At Charlotte
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