Isabel Pacheco
Raleigh
Summary
Responsible Barista Shift Manager with 3 years of hands-on experience supervising employees and overseeing day-to-day operations, including guaranteeing excellent customer service. Motivated individual with strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Boba Brew
04.2022 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Customer Service Representative
Harris Teeter
01.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled the register and maintained upbeat interactions with customers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Arts -
North Carolina State University
Raleigh, NC05-2027
Skills
- Complaint Resolution
- Customer Service
- Prioritization
- High-energy attitude
- Following scripts
- Problem-solving skills
- Multitasking Abilities
- Team building
- Phone Etiquette
- Administering interviews
- Bilingual in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor
Boba Brew
04.2022 - Current
Customer Service Representative
Harris Teeter
01.2021 - 11.2021
Bachelor of Arts -
North Carolina State University
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