Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaak Hall

Concord

Summary

Dynamic Guest Advocate at Target with exceptional communication skills and a proven ability to resolve customer complaints efficiently. Demonstrated adaptability under pressure while maintaining high standards of guest relations. Recognized for collaborative teamwork and leadership, consistently delivering tailored support to enhance customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Guest Advocate

Target
10.2021 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.

Front of Store Attendant

Target
10.2021 - Current
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained, cleaned, and brought in shopping carts from parking lot in all seasons.
  • Helped customers complete purchases, locate items, and join reward programs.

Service Advocate

Target
10.2021 - Current
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Developed employee training programs to achieve optimal level of performance during customer interactions.

Education

Computer Engineering

University of North Carolina At Charlotte
Charlotte, NC

Computer Engineering

Rowan Cabarrus Community College
Concord, NC

Skills

  • Complaint handling
  • Exceptional communication
  • Guest relations
  • Stress tolerance
  • Teamwork and leadership
  • Collaborative teamwork
  • Teamwork and flexibility
  • Adaptable to changing client needs
  • Adaptable under pressure
  • Adaptable nature

Timeline

Guest Advocate

Target
10.2021 - Current

Front of Store Attendant

Target
10.2021 - Current

Service Advocate

Target
10.2021 - Current

Computer Engineering

University of North Carolina At Charlotte

Computer Engineering

Rowan Cabarrus Community College

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Isaak Hall