Irma Isaac
Charlotte,NC
Summary
Solid foundation in administrative support and customer relations. Unique combination of technical skills, organizational expertise, and commitment to continuous improvement. Demonstrated ability to create efficient workflows, optimize operational processes, and build trust through effective communication. Seeking a challenging role for further development of skill set. Known for attention to detail, problem-solving abilities, and capacity to manage diverse tasks. Eager to apply strengths in a new capacity within an innovative, forward-thinking organization. Confident in driving meaningful results and adding value to the team through technical and strategic contributions.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Leviosa Motor Shades
01.2023 - 01.2024
- Provided exceptional assistance to clients, ensuring their satisfaction and building strong relationships
- My responsibilities included promptly and effectively resolving inquiries and concerns, using my in-depth product knowledge and troubleshooting skills
- I consistently delivered outstanding service, demonstrating patience, empathy, and professionalism in every interaction
- Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Provided comprehensive product training for new customers, ensuring smooth onboarding experience.
- Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
- Spearheaded cross-department initiative to streamline communication, resulting in quicker problem-solving for customers.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Customer care representative | Technical support
CPI Security
01.2021 - 01.2023
- Held a multifaceted role where I excelled in providing comprehensive customer assistance while sharing technical knowledge with clients and team members
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Billing Specialist
Spectrum
01.2020 - 01.2021
- As a Billing Specialist at Spectrum, I carefully managed all aspects of customer billing to ensure accuracy and efficiency in the billing processes
- My responsibilities included addressing inquiries about billing statements, resolving discrepancies, and assisting customers with payment arrangements
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Processed payments by reconciling transactions and updating accounts.
- Updated customer account information for accurate billing processes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Education
Associate Of Business Administration - Business Administration
Central Piedmont Community College
Charlotte, NCSkills
- Strong oral and written communication
- Excellent attention to detail
- Ability to multitask effectively
- Strong organizational skills
- Training in CRM and Salesforce
- Highly skilled in the Microsoft Office Suite
- Quick learner of new programs
- Proficient in data entry
Professional Overview
As a professional with a solid administrative support and customer relations foundation, I offer a unique combination of technical skills, organizational expertise, and a commitment to continuous improvement. I have a proven track record of creating efficient workflows, optimizing operational processes, and building trust through effective communication. I am eager to take on a role that will challenge me and allow me to develop my skill set further. I am known for my attention to detail, problem-solving abilities, and capacity to manage diverse tasks. I am looking for opportunities to apply my strengths in a new capacity within an innovative, forward-thinking organization where I can add value through technical and strategic contributions to drive meaningful results.
Timeline
Customer Support Specialist
Leviosa Motor Shades
01.2023 - 01.2024
Customer care representative | Technical support
CPI Security
01.2021 - 01.2023
Billing Specialist
Spectrum
01.2020 - 01.2021
Associate Of Business Administration - Business Administration
Central Piedmont Community College
Similar Profiles
Maggie RofflerMaggie Roffler
District Manager at Shades Sunglasses And Casual ApparelDistrict Manager at Shades Sunglasses And Casual Apparel
Elizabeth McCartyElizabeth McCarty
Server at ShadesServer at Shades
Grace LeonGrace Leon
Volunteer at Shades Window TintVolunteer at Shades Window Tint