Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Iris Santana

Jacksonville

Summary

Dynamic professional with a proven track record at Family Dollar, excelling in customer service and problem-solving. Skilled in records management and fostering customer engagement, I enhanced satisfaction ratings through effective team training and strategic merchandising. Committed to delivering exceptional experiences while maintaining operational excellence in fast-paced environments.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Family Dollar
09.2021 - 07.2023
  • Assisted in daily store operations, ensuring compliance with company policies and procedures.
  • Supported inventory management, conducting regular stock audits to maintain accurate records.
  • Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
  • Collaborated with team members to achieve sales goals through effective merchandising strategies.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Doctor's Assistant

Affiliated Medical Group PLLC
04.2016 - 10.2016
  • Assisted medical team with patient intake and scheduling appointments efficiently.
  • Maintained accurate patient records and updated databases for seamless information flow.
  • Coordinated communication between healthcare providers and patients for effective care delivery.
  • Educated patients on treatment plans and medication usage to enhance understanding.
  • Facilitated effective communication between patients and healthcare providers through timely documentation of all encounters in electronic health records systems.
  • Enhanced patient satisfaction by providing compassionate care and addressing concerns promptly.
  • Increased patient adherence to treatment plans by providing clear instructions on medication usage, follow-up appointments, and self-care techniques.
  • Fostered a welcoming and supportive environment for patients by being attentive to their needs, empathizing with their concerns, and offering reassurance when needed.

United States Marine Corps

United States Marine Corps
04.1998 - 04.2006
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proficient in written and speaking Spanish as translator.

Education

No Degree - Electronic Health Records

Miller-Motte Technical College
NC

No Degree - Substance Abuse Control Officer

United States Marine Corps
Camp Lejeune, NC
05-2004

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Store opening and closing
  • Customer service management
  • Records management

Certification

United States Marines Substance Abuse Control Officer

Languages

Spanish
Full Professional

Timeline

Assistant Store Manager

Family Dollar
09.2021 - 07.2023

Doctor's Assistant

Affiliated Medical Group PLLC
04.2016 - 10.2016

United States Marine Corps

United States Marine Corps
04.1998 - 04.2006

No Degree - Electronic Health Records

Miller-Motte Technical College

No Degree - Substance Abuse Control Officer

United States Marine Corps

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Iris Santana