Iris Santana
Jacksonville
Summary
Dynamic professional with a proven track record at Family Dollar, excelling in customer service and problem-solving. Skilled in records management and fostering customer engagement, I enhanced satisfaction ratings through effective team training and strategic merchandising. Committed to delivering exceptional experiences while maintaining operational excellence in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Family Dollar
Jacksonville, NC
09.2021 - 07.2023
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management, conducting regular stock audits to maintain accurate records.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Collaborated with team members to achieve sales goals through effective merchandising strategies.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Doctor's Assistant
Affiliated Medical Group PLLC
Jacksonville, NC
04.2016 - 10.2016
- Assisted medical team with patient intake and scheduling appointments efficiently.
- Maintained accurate patient records and updated databases for seamless information flow.
- Coordinated communication between healthcare providers and patients for effective care delivery.
- Educated patients on treatment plans and medication usage to enhance understanding.
- Facilitated effective communication between patients and healthcare providers through timely documentation of all encounters in electronic health records systems.
- Enhanced patient satisfaction by providing compassionate care and addressing concerns promptly.
- Increased patient adherence to treatment plans by providing clear instructions on medication usage, follow-up appointments, and self-care techniques.
- Fostered a welcoming and supportive environment for patients by being attentive to their needs, empathizing with their concerns, and offering reassurance when needed.
United States Marine Corps
United States Marine Corps
Camp Lejeune, NC
04.1998 - 04.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proficient in written and speaking Spanish as translator.
Education
No Degree - Electronic Health Records
Miller-Motte Technical College
NCNo Degree - Substance Abuse Control Officer
United States Marine Corps
Camp Lejeune, NC05-2004
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store opening and closing
- Customer service management
- Records management
Certification
United States Marines Substance Abuse Control Officer
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager
Family Dollar
09.2021 - 07.2023
Doctor's Assistant
Affiliated Medical Group PLLC
04.2016 - 10.2016
United States Marine Corps
United States Marine Corps
04.1998 - 04.2006
No Degree - Electronic Health Records
Miller-Motte Technical College
No Degree - Substance Abuse Control Officer
United States Marine Corps