IRINA BASANSKAYA
Wilmington
Summary
Organized Operations Lead with background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
19
19
years of professional experience
Work History
Merchandising Team Leader
American Eagle Outfitters
04.2024 - Current
- Manage all visual directives, mapping and floor set are properly planned, scheduled and executed seamlessly within the allotted time frame
- Generate and analyze merchandise reports and make necessary brand appropriate merchandising moves to maximize presentation and drive sales
- Oversee and participate in the efficient and productive handling of all merchandise from shipment receipt and processing, floor sets, markdown optimization, Flex Fulfillment and replenishment systems while maintaining stockroom Standard Operating Procedures (SOPs)
- Oversees and ensures efficiency of all daily operational procedures
- Motivate and inspire the team by developing and delivering a compelling vision and purpose which encompasses American Eagle Outfitters Core Values
- Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors
- Lead and participate in productive weekly leadership meetings that align with and drive the business strategy
Operations Lead
Sephora
01.2022 - 01.2024
- Streamlined operations by implementing efficient processes and optimizing workflows
- Enhanced team productivity by providing ongoing training and development opportunities
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence
- Oversaw supply chain management, maintaining optimal inventory levels while minimizing procurement costs
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement
- Motivated and trained employees to maximize team productivity
- Managed internal operational standards and productivity targets
Sales and Service Coordinator
Sephora
10.2015 - 01.2022
- Increased sales revenue by building strong customer relationships and understanding their needs
- Streamlined processes for enhanced efficiency, resulting in faster response times to client inquiries
- Collaborated with sales representatives to achieve monthly targets consistently
- Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes
Beauty Advisor
Sephora
10.2010 - 01.2015
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement
Customer Service Representative
New York Photomania
01.2006 - 10.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Education
Tottenville Highschool
Staten Island, NYSkills
- Merchandising Strategies
- Visual Merchandising
- Strategic Planning
- Inventory Control
- Operational Efficiency
- Customer Service
- Organizational Skills
- Team Leadership
- Decision Making
- Operations Management
- Task Delegation
- Employee Training
Languages
Russian
Native or Bilingual
Timeline
Merchandising Team Leader
American Eagle Outfitters
04.2024 - Current
Operations Lead
Sephora
01.2022 - 01.2024
Sales and Service Coordinator
Sephora
10.2015 - 01.2022
Beauty Advisor
Sephora
10.2010 - 01.2015
Customer Service Representative
New York Photomania
01.2006 - 10.2010
Tottenville Highschool
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